{bc}
Apply
linkedin

Key Account Manager

Jobber
Vancouver, CAN
Full Time
Mid
1 weeks ago
Account managementCustomer successSalesCommunicationPresentationNegotiation
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Account managementCustomer successSales
Smart Apply

Full Job Posting

The Role

  • Reporting into the Manager, Key Account Management, as a Key Account Manager you will own the long term partnership with Jobber's largest customers.
  • While inbound sales and onboarding create the initial relationship, you take it from there: driving retention, growing payment processing volume (GPV), and expanding the value customers get from Jobber over time.
  • You'll act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber.

As a Key Account Manager you will

  • Manage a portfolio of ~300 high value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume, and upselling plan upgrades and add ons that create real value
  • Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments
  • Build deep, consultative relationships with key clients acting as a strategic partner, not just a point of contact
  • Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services
  • Guide customers to take action, bringing a bias toward live problem solving on calls
  • Identify and drive upsell and cross sell opportunities, with a focus on expansion and increasing customer lifetime value
  • Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
  • Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
  • Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
  • Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

To be successful in this position, you should have

  • Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
  • Proven track record of over achieving and exceeding revenue targets and retention goals we’re looking for people who have exceeded 100% of their target for the last 6+ months.
  • Excellent communication, presentation, and negotiation skills
  • Strong analytical and problem solving skills
  • Ability to work independently and as part of a team
  • Client focused consultative mindset
  • Proficiency with the challenger sales methodology
  • Familiarity with Jobber's products and services
  • Experience working with or in the home services industry (Nice To Have)

Compensation

  • This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate.
  • It includes a base salary of CAD 60,000 and a commission of CAD 40,000, for an On Target Earnings (OTE) of CAD 100,000.
  • Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.

What you can expect from Jobber

  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
  • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career.
  • A unique opportunity to build, grow, and leave your impact on a CAD 400 billion industry that has no dominant player...yet.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Jobber

Manager, Software Engineering, Fintech New Bets

Vancouver, CAN

5 days agoFull Time

Senior Customer Analytics Manager (Sales & Partnerships)

Vancouver, CAN

1 weeks agoFull Time

Account Manager, Expansion

Edmonton, KSA

4 weeks agoFull Time