Senior Customer Analytics Manager (Sales & Partnerships)
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Key skills for this role
About the Role
Jobber is looking for a Senior Customer Analytics Manager to partner with Sales and Partnerships leaders, driving data-informed decisions across the acquisition funnel.
Key Skills for This Role
Responsibilities
- Act as a strategic thought partner and internal consultant to Sales and Partnerships stakeholders
- Lead deep dive analyses across the acquisition funnel including lead quality, pipeline creation, sales conversion, win/loss dynamics, sales productivity, re engagement, channel performance, partner performance, and customer quality after conversion
- Help define, refine, and govern KPIs for Acquisition
- Translate complex business questions into clear analytical plans and actionable recommendations
- Evaluate the impact of sales plays, partner programs, channel initiatives, lead routing strategies, go to market motions, campaigns, and operational changes
- Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions
- Support experimentation and measurement strategies for acquisition initiatives
- Apply advanced analytics techniques such as impact evaluation, scenario analysis, simulation modelling, forecasting, segmentation, and predictive analytics
- Build trusted relationships with senior leaders and cross functional stakeholders
- Communicate insights through clear, compelling, executive ready narratives
- Identify recurring analytics work that should become automated, standardized, or moved into self serve
- Provide mentorship, peer review, and analytical guidance to analysts
Requirements
- Expert level SQL skills
- Strong experience in B2B SaaS sales, partnerships, acquisition, revenue, or go to market analytics
- Deep understanding of acquisition funnels, sales motions, pipeline metrics, conversion dynamics, channel performance, revenue quality, and SaaS business models
- Proficiency with BI and data visualization tools such as Tableau
- Demonstrated experience with foundational and advanced analytics techniques including performance measurement, exploratory analysis, impact evaluation, experimentation, forecasting, scenario analysis, simulation modelling, and predictive analytics
- Strong business acumen and strategic judgment
- Excellent stakeholder management skills
- Passion for storytelling through data
- Practical fluency with AI assisted analytics workflows
- Intellectual curiosity, creativity, and adaptability
- Demonstrated ability to mentor analysts and lead through influence
- Experience with Python, dbt, Snowflake, Salesforce, data modelling, and productionized analytics workflows (strong asset)
Full Job Posting
Overview
- Jobber exists to help people in small businesses be successful.
- We work with small home service businesses to transform service delivery through technology.
- The Analytics team is part of the Strategy & Analytics department, our internal consulting team.
The Senior Customer Analytics Manager (Sales & Partnerships) will:
- Lead strategic customer analytics and insight as a thought partner to Sales and Partnerships stakeholders.
- Lead deep dive analyses across the acquisition funnel.
- Help define, refine, and govern KPIs for Acquisition.
- Translate complex business questions into clear analytical plans.
- Evaluate the impact of sales plays, partner programs, and channel initiatives.
- Support strategic planning, forecasting, and resource allocation.
- Support experimentation and measurement strategies.
- Apply advanced analytics techniques.
- Build trusted stakeholder partnerships and communicate insights.
- Advance scalable analytics and AI enabled workflows.
- Lead as a senior individual contributor, mentoring analysts.
To be successful, you should have:
- Expert level SQL skills.
- Strong experience in B2B SaaS sales, partnerships, acquisition, revenue, or go to market analytics.
- Deep understanding of acquisition funnels and SaaS business models.
- Proficiency with BI tools such as Tableau.
- Experience with advanced analytics techniques.
- Strong business acumen and strategic judgment.
- Excellent stakeholder management skills.
- Passion for storytelling through data.
- Practical fluency with AI assisted analytics workflows.
- Intellectual curiosity and adaptability.
- Demonstrated ability to mentor analysts.
- Experience with Python, dbt, Snowflake, Salesforce (asset).
Compensation
- Minimum annual salary of CAD 151,200, midpoint of CAD 177,900, maximum of CAD 204,500.
- Base salary is part of a total compensation package including equity rewards, annual stipends for health and wellness, retirement savings matching, and extended health package.
- Access to a dedicated talent development program including career coaching.
What you can expect from Jobber
- Total compensation package with extended health benefits, RRSP/TFSA/FHSA matching, and stock options.
- Dedicated Talent Development team and access to coaching and leadership programs.
- Opportunity to impact a CAD 400 billion industry.
- Work with a group of people who are humble, supportive, and customer focused.
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