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Manager, Customer Analytics (Sales & Marketing)
JOBBER
Toronto, CAN
Full Time
Manager
Hybrid
6 days ago
SQLPythonRMarketing Mix ModellingMulti Touch AttributionIncrementality Testing
Free
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About the Role
Jobber is looking for a Manager, Customer Analytics to lead the analytics function supporting Sales and Marketing. You will manage a team of analysts, own the measurement infrastructure, and partner with senior leaders to drive growth decisions.
Key Skills for This Role
SQLPythonRMarketing Mix ModellingMulti Touch AttributionIncrementality Testing
Responsibilities
- Hire, onboard, lead, coach, and develop a high performing team of analysts supporting Demand Generation, Brand Marketing & Communications, Sales, and Partnerships
- Establish a clear engagement and prioritization model for Sales and Marketing Analytics
- Lead the analytics roadmap across Marketing & Channels and Sales & Partnerships pods
- Define and evolve Jobber’s marketing measurement framework across MMM, MTA, incrementality, experimentation, and forecasting
- Lead analytics that help Sales and Partnerships leaders understand funnel health, lead quality, conversion performance, rep and team productivity
- Bring an analytical perspective to growth strategy, planning, investment decisions, and operating reviews with senior leaders
- Contribute to Jobber’s Analytics 2.0 roadmap by identifying where AI, ML, automation, and agentic analytics can accelerate decision support
Requirements
- Deep experience in Sales, Marketing, Growth, Revenue, Demand Generation, Performance Marketing, Channels, Partnerships, or GTM analytics, ideally in a high growth SaaS or subscription business
- Strong understanding of customer acquisition economics, including CAC, LTV, payback period, funnel conversion, pipeline quality, channel performance, sales efficiency, partner/referral performance, and subscription revenue growth
- Deep, hands on experience with marketing and GTM measurement approaches, including attribution, incrementality testing, experimentation, forecasting, budget allocation
- Expert level SQL skills
- Strong proficiency in Python or R for modelling, automation, statistical analysis
- Proven experience as a people leader in analytics, with a strong track record of developing, coaching, and empowering high performing analysts
- Excellent communication and storytelling skills
Full Job Posting
About Jobber
- Jobber exists to help people in small businesses be successful.
- We work with small home service businesses to transform the way service is delivered through technology.
- Our culture has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more.
The Team
- Analytics sits within Jobber’s Strategy & Analytics department, the internal consulting team and decision support mechanism.
- Analytics is a central function that exists to drive business outcomes across Jobber’s ecosystem.
The Role
- Jobber is looking for a Manager, Customer Analytics (Sales & Marketing) to lead the analytics function supporting our Marketing & Channels and Sales & Partnerships pods.
- Reporting to the Senior Manager, Customer Analytics, this leader will manage a team of analysts and partner closely with senior leaders.
- You will set the technical, methodological, and strategic direction for high impact Sales and Marketing analytics.
What You'll Own
- Team Leadership & Analytics Operating Model: Hire, onboard, lead, coach, and develop a high performing team of analysts.
- Sales & Marketing Analytics Strategy: Lead the analytics roadmap across Marketing & Channels and Sales & Partnerships pods.
- Performance Marketing, Demand Generation & Channel Measurement: Define and evolve Jobber’s marketing measurement framework.
- Sales, Partnerships & Revenue Funnel Analytics: Lead analytics that help Sales and Partnerships leaders understand funnel health and conversion performance.
- Executive Influence & Storytelling: Bring an analytical perspective to growth strategy and planning.
- Analytics 2.0 & AI Powered Decision Support: Contribute to Jobber’s Analytics 2.0 roadmap.
What You Bring
- Sales & Marketing Analytics Expertise: Deep experience in Sales, Marketing, Growth, Revenue, Demand Generation, Performance Marketing, Channels, Partnerships, or GTM analytics.
- Technical & Methodological Skills: Expert level SQL, strong proficiency in Python or R, experience with MMM libraries or statistical modelling frameworks.
- Business & Leadership Skills: Proven experience as a people leader in analytics, strong strategic judgment, excellent stakeholder management.
Compensation
- Minimum annual salary of CAD 151,200, midpoint of CAD 177,900, maximum of CAD 204,500.
- Base salary is part of a total compensation package including equity rewards, annual stipends, retirement savings matching, and extended health package.
Location
- Open to candidates based in Edmonton, Toronto, Vancouver, or Kitchener Waterloo.
- Hybrid work model with intentional in person collaboration.
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