Senior Counter Service Advisor

Job Purpose

Key Responsibilities

• Manage cash counter transactions of a branch with a customer base between >7K, portfolio size of AED. I00M in assets and 200M in liabilities
• Process all counter transactions accurately and swiftly and in accordance with the laid down Procedures.
• Strive towards reducing waiting time and serving time by efficient processing of all transactions.
• Strive towards managing customer expectation for each interaction.
• Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions.
• Be vigilant and alert to any possible fraud and risks.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Adhere to transactions limit, override approval and call back processes at the counter.
• Errors free transactional report checking.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny / investigation.
• Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.
• Ensure accurate delivery/ receipt of cash to / from customers at all times.
• Assist CSM in handling day-to-day transactional and branch related activities.
• Endeavour to reduce customer wait time and serve time by efficient and risk-free processing of all counters related transactions at the branch.
• Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office.
• Ensure 100% score at counter area with mystery shoppers.
• Cross sells MMC and other products.
• Ensure proper custodianship of all security items related to counter transactions
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Key Qualifications & Skills

• In depth knowledge of counter-related and dependent process Basic accounting and reporting knowledge
• Must possess good customer service and interpersonal skills.
• Ability to handle pressure
• Should be detail oriented, quick with numbers, very vigilant
• Ability to handle routine work with the same enthusiasm and vigor
• Process related to financial transactions
• Possess good communication and interpersonal skills
• 2 - 4 years of experience as a teller within banking industry.

Core Competencies

2. **Accuracy & Efficiency

3. **Compliance & Security