workable
Senior Conversational AI Delivery Engineer
Omilia
Remote, GBR
Full-time
Senior · 5+ years experience
Remote
Discovered 2 weeks ago
Omilia OCPIVRSIPCTIomnichannel APIsRAG
Free
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Omilia OCPIVRSIP
Key Skills for This Role
Omilia OCPIVRSIPCTIomnichannel APIsRAG
Full Job Posting
Accountabilities
Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals.
Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs.
Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency.
Provide technical guidance and mentorship to junior engineers within the delivery team.
Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation.
Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities.
Key Responsibilities
- Hands-on AI Solution Delivery
- Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations.
- Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering.
- Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs.
- Client and Cross-functional Collaboration
- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs, and maintaining trusted relationships with customers and partners throughout the project lifecycle.
- Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities.
- Proactively identify and manage delivery risks — escalating complex technical issues and driving resolution with urgency.
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