Senior Controller (Experienced or Senior)
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Key skills for this role
About the Role
Boeing seeks a Senior Controller for the 777-X team in Seal Beach, CA to act as primary intake for airline customer calls, provide technical troubleshooting, and coordinate resolution of in-service events.
Key Skills for This Role
Responsibilities
- Act as primary intake for airline customer calls and BCS Case Messages; perform initial assessment and determine next steps
- Conduct situational awareness calls with customers/FSRs to gather facts, set expectations, and confirm next actions
- Prioritize and triage incoming requests; determine appropriate resolution path
- Use published data, manuals, and technical references to develop and deliver timely guidance via BCS
- Provide telephone based troubleshooting to restore or maintain aircraft operability
- Engage Lead Engineers, Systems/Structures SMEs, and other specialists for deeper technical analysis
- Coordinate and escalate unresolved or complex issues to engineering, spares, field service, or operations teams
- Initiate interim remedial actions to mitigate operational impact while permanent fixes are developed
- Maintain situational awareness of open cases to meet service level expectations
- Document case activities, decisions and outcomes in BCS and other tracking systems
- Prepare and deliver shift handover reports for critical or ongoing items
Requirements
- Bachelor of Science degree in Engineering, Engineering Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry or related field
- 5+ years of experience in commercial aircraft operations or in service support
- Experience working with organizational leaders to develop and implement operational plans and objectives
- Technical research agility across multiple airplane models; ability to interpret drawings, system schematics, wiring diagrams, and technical documentation
- Strong Project Management skills including Executive level presentations, report outs and communication
- Proven airplane systems troubleshooting experience and flight ramp hands on troubleshooting exposure (preferred)
- Airline maintenance operations or MOC experience (preferred)
- Must be a U.S. Person as defined by 22 C.F.R. 120.62
Full Job Posting
Position Overview
- The Boeing 777 9 is the lead variant of the 777X family, designed to deliver improved fuel efficiency, extended range, and enhanced passenger experience for long haul commercial operations. This position combines the core Controller responsibilities with elevated mission leadership duties. The Senio
Primary Responsibilities
- Act as primary intake for airline customer calls and BCS Case Messages; perform initial assessment and determine next steps.
- Conduct situational awareness calls with customers/FSRs to gather facts, set expectations, and confirm next actions.
- Prioritize and triage incoming requests; determine appropriate resolution path (direct response, SME engagement, escalation).
- Use published data, manuals, and technical references to develop and deliver timely guidance via BCS; follow up to confirm resolution.
- Provide telephone based troubleshooting to restore or maintain aircraft operability.
- Engage Lead Engineers, Systems/Structures SMEs, and other specialists for deeper technical analysis.
- Coordinate and escalate unresolved or complex issues to engineering, spares, field service, or operations teams, and track actions to closure.
- Initiate interim remedial actions to mitigate operational impact while permanent fixes are developed.
- Maintain situational awareness of open cases to meet service level expectations and support on time performance.
- Document case activities, decisions and outcomes in BCS and other tracking systems to ensure auditable records and continuity.
- Prepare and deliver shift handover reports for critical or ongoing items.
Basic Qualifications (Required Skills/Experience)
- Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non US equivalent qualifications directly related to the work statement.
- 5+ years of experience in commercial aircraft operations or in service support.
- Experience working with organizational leaders to develop and implement operational plans and objectives.
- Technical research agility across multiple airplane models; ability to interpret drawings, system schematics, wiring diagrams, and technical documentation.
- Strong Project Management skills including Executive level presentations, report outs and communication.
Preferred Qualifications (Desired Skills/Experience)
- Proven airplane systems troubleshooting experience and flight ramp hands on troubleshooting exposure.
- Airline maintenance operations or MOC (Maintenance Operations Center) experience.
- Airplane production experience involving systems troubleshooting.
- Experience coordinating AOG spares logistics and working with supplier/spares management.
- Demonstrated experience leading or facilitating customer facing AOG meetings and coordinating cross functional action items.
- Project management experience including preparing leadership level reports and presentations.
Schedule
- Willingness to work a non standard schedule, which may include working '7days on/7days off', holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment; a 7 day shift consist of working Fri Thu for 7 days from either 2nd shift (12PM – 12AM)
Pay and Benefits
- At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
- The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs th
- Pay is based upon candidate experience and qualifications, as well as market and business considerations.
- Summary Pay Range: $146,200 $197,800
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