Senior Consultant - Retailer Customer Success (Market research, Data analytics, Consumer Insights)
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Key skills for this role
About the Role
NielsenIQ is seeking a Senior Consultant for Retailer Customer Success in the MEA region. The role involves acting as a strategic partner to key retail clients, leading analytics-driven engagements, and driving revenue growth.
Key Skills for This Role
Responsibilities
- Act as senior relationship owner for key retail clients, managing executive level engagement
- Identify and engage senior stakeholders across client organizations; build client relationships and identify sales opportunities
- Partner with Account Directors to define and execute strategic service direction and support renewal
- Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics
- Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews
- Drive client satisfaction through structured NPS programs and proactive service governance
- Collaborate with cross functional teams to ensure best in class delivery
- Identify and convert growth opportunities based on client needs and NIQ’s portfolio
- Support renewals, RFPs, and commercial proposals
- Demonstrate ownership of revenue growth and pipeline health
- Develop deep expertise in client business models and strategic priorities
- Deliver thought leadership using NIQ data and analytics
Requirements
- 8 12 years of experience in CPG, retail, market research, or analytics driven roles
- Prior NielsenIQ or GfK Experience is required
- Strong experience managing regional/global retail accounts
- Deep expertise in analytics solutions (POS, Panel or SA&I)
- Proven track record in senior stakeholder management and complex client leadership
- Strong consultative mindset and strategic problem solving skills
- Demonstrated success in revenue growth and client expansion
- Experience with JBP, NPS, and value based selling
- Excellent presentation and storytelling skills
- Ability to lead cross functional teams in a matrix environment
- Master’s degree (MBA preferred)
Full Job Posting
Job Overview
- The Senior Consultant Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region.
- The role focuses on delivering a seamless, analytics driven client experience, leading high impact engagements, and strengthening long term partnerships.
- This position oversees major strategic Retailers and supports multi market needs across MEA.
Key Responsibilities
- Act as senior relationship owner for key retail clients, managing executive level engagement. Own client management and communications.
- Identify and engage senior stakeholders across client organizations. Build client relationships and identify sales opportunities.
- Partner with Account Directors to define and execute strategic service direction and support renewal.
- Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics.
- Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews.
- Drive client satisfaction through structured NPS programs and proactive service governance.
- Collaborate with cross functional teams to ensure best in class delivery.
- Serve as the single point of ownership for escalations and governance.
- Identify and convert growth opportunities based on client needs and NIQ’s portfolio.
- Support renewals, RFPs, and commercial proposals.
- Demonstrate ownership of revenue growth and pipeline health.
- Develop deep expertise in client business models and strategic priorities.
About the Candidate
- 8 12 years of experience in CPG, retail, market research, or analytics driven roles. Prior NielsenIQ or GfK Experience is required.
- Strong experience managing regional/global retail accounts.
- Deep expertise in analytics solutions (POS, Panel or SA&I).
- Proven track record in senior stakeholder management and complex client leadership.
- Strong consultative mindset and strategic problem solving skills.
- Demonstrated success in revenue growth and client expansion.
- Experience with JBP, NPS, and value based selling.
- Excellent presentation and storytelling skills.
- Ability to lead cross functional teams in a matrix environment.
- Master’s degree (MBA preferred).
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee Assistance Program (EAP)
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