Senior Collection Officer
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Key skills for this role
About the Role
Imdaad Group is seeking a Senior Collection Officer to lead the collection of outstanding receivables, ensure timely payments, and collaborate with business units to resolve billing issues.
Key Skills for This Role
Responsibilities
- Lead the collection of outstanding receivables while ensuring timely payments.
- Prepare collection performance reports, aging analysis, and risk evaluations.
- Develop and maintain collection dashboards and payment forecasts.
- Collaborate with Sales, Operations, AR, Treasury, Legal, and other business units to resolve billing and collection issues.
- Manage customer disputes and negotiate suitable payment plans where applicable.
- Monitor customer accounts to maintain agreed credit terms and reduce overdue balances.
- Reconcile customer accounts and coordinate payment allocations with the Accounts Receivable team.
- Identify high risk and uncollectible accounts and escalate when necessary.
- Support month end closing, ECL calculations, and audit requirements.
- Coach and mentor junior Collection Officers, enhancing their technical, negotiation, and communication skills.
- Build and maintain strong relationships with key customers through regular engagement and visits.
Requirements
- Bachelor's Degree
- Minimum 5 years' experience in Collections or Accounts Receivable
- Professional certification in Finance or Credit Management is an advantage
- Advanced proficiency in Microsoft Excel, Oracle Fusion, and Power BI
- Strong analytical, negotiation, and problem solving skills
- Excellent communication and stakeholder management abilities
- Self driven, detail oriented, and committed to delivering results
Full Job Posting
About the Role
- The role involves leading the collection of outstanding receivables while ensuring timely payments and collaborating with various business units to resolve billing and collection issues.
- We are a collaborative and high performing Finance team dedicated to enhancing our organization’s financial performance and cash flow management.
Responsibilities
- Lead the collection of outstanding receivables while ensuring timely payments.
- Prepare collection performance reports, aging analysis, and risk evaluations.
- Develop and maintain collection dashboards and payment forecasts.
- Collaborate with Sales, Operations, AR, Treasury, Legal, and other business units to resolve billing and collection issues.
- Manage customer disputes and negotiate suitable payment plans where applicable.
- Monitor customer accounts to maintain agreed credit terms and reduce overdue balances.
- Reconcile customer accounts and coordinate payment allocations with the Accounts Receivable team.
- Identify high risk and uncollectible accounts and escalate when necessary.
- Support month end closing, ECL calculations, and audit requirements.
- Coach and mentor junior Collection Officers, enhancing their technical, negotiation, and communication skills.
- Build and maintain strong relationships with key customers through regular engagement and visits.
Qualifications
- Bachelor's Degree (mandatory)
- Professional certification in Finance or Credit Management is an advantage
- Minimum 5 years' experience in Collections or Accounts Receivable
Required Skills
- Strong analytical, negotiation, and problem solving skills
- Excellent communication and stakeholder management abilities
- Advanced proficiency in Microsoft Excel, Oracle Fusion, and Power BI
- Self driven, detail oriented, and committed to delivering results
Preferred Skills
- Experience in leading process improvements and mentoring team members
- Ability to work closely with cross functional teams and key customers
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