Senior Cloud Security Operations Analyst (23885)

Pega is a leader in customer engagement and digital process automation, delivering a commercial SaaS version of our industry-leading platform to clients worldwide. The Pega Cloud Security Operations Center (CSOC) protects our commercial cloud assets and offerings by deterring, detecting, denying, delaying, and defending against threats. Our team delivers detection, monitoring, and incident response services for Pega Cloud, and we're growing our presence in Sydney to support our global cloud security mission.

Play a critical role in ensuring the confidentiality, integrity, and availability of Pega's commercial cloud infrastructure. You'll be central to continuous monitoring, protection of global cloud security operations, and incident response — collaborating with threat detection engineers, vulnerability analysts, and security engineers to identify risks and strengthen our cloud security frameworks. Pega is actively embracing emerging AI capabilities, and you'll be expected to use AI-enabled tools to boost efficiency and decision-making — always applying critical thinking to validate AI-generated outputs before they're put into production.

Perform security monitoring of Pega Cloud commercial environments using multiple tools and dashboards

Investigate security events to identify Indicators of Compromise (IOCs)

Contribute to incident response activities: identification, containment, eradication, and recovery

Develop Standard Operating Procedures (SOPs), policies, and playbooks for CSOC detection and analysis

Enhance security incident response plans and recommend remediation measures

Perform threat hunts for adversarial activities within Pega Cloud

Assist in developing high-confidence Splunk notables and situational awareness dashboards/reports

You bring insatiable curiosity and tenacity for defending against bad actors

You've spent time in the "security trenches" and understand how efficient SOC operations run

You bring a wealth of cloud security experience and are ready to lead technical analysis and incident response

You have a track record of success in the information security industry

AI-First Mindset (essential): You can use and reason with AI tools, validate their outputs, apply sound judgment, and demonstrate real-time thinking through artifacts like Pega GenAI Blueprints

Growth Mindset (essential): You show learning agility, adaptability, openness to feedback, a willingness to iterate, and a bias toward action over perfection

SANS, Offensive Security, or other top-tier technical security certifications focused on analysis, detection, and/or incident response

Industry recognition for identifying security gaps to secure applications or products

Must-Have: Australian citizenship is required for this role

4+ years of industry-relevant experience with knowledge of cloud architecture, infrastructure, and resources

2+ years in operational SIEM roles (analysis, investigations, incident response); Google Chronicle SIEM experience is a plus

2+ years of operational cloud security experience (AWS and/or GCP preferred), including analysis of logs such as CloudTrail, Cloud Audit, GuardDuty, VPCFlow, and WAF

2+ years of operational experience with EDR/XDR platforms

Operational experience with Linux, Windows, AWS, GCP, and Kubernetes (EKS/GKE)

Solid knowledge of the MITRE ATT&CK framework, particularly the cloud matrix

Familiarity with OWASP Top 10 vulnerabilities

Foundational understanding of OS (Linux/Windows) and network architecture

Scripting experience (Python, Linux shell/bash, PowerShell) is a plus

Excellent verbal and written communication, with the ability to remain poised under pressure

Demonstrated ability to foster a healthy, productive team culture

Bachelor's degree in Cybersecurity, Computer Science, Data Science, or a related field

Gartner Analyst-acclaimed technology leadership

Continuous learning and development opportunities

An innovative, inclusive, agile, and flexible work environment

Competitive benefits package (salary, bonus incentive, and employee equity)

The opportunity to work at the forefront of AI-enabled innovation

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AI in Action – Responsible Use of AI in Recruitment Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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