Senior Cloud Engineer - Systems
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Key skills for this role
About the Role
Lead cloud platform changes, manage IaaS, ensure security compliance, and mentor junior staff while driving innovation and operational excellence.
Key Skills for This Role
Full Job Posting
Responsibilities
- Lead and oversee all changes to the ZainTECH Cloud platform, ensuring alignment with operational, security, and business requirements.
- Own and manage all IaaS-related changes across the regional cloud environment.
- Actively participate in the Change Management Committee and Technical Design Board, providing expert input on architecture, risk, and feasibility.
- Lead the deployment and execution of future cloud growth initiatives and platform expansion.
Infrastructure & Platform Management
- Lead all critical infrastructure projects related to the cloud platform, from design through implementation.
- Conduct regular performance testing and proactively monitor platform availability, performance, and integrity.
- Perform continuous reviews of end-of-life and end-of-support hardware and software, driving timely upgrades and remediation.
- Manage and execute backend IaaS software updates and key platform upgrades.
- Oversee backup environments, ensuring reliability, optimization, and continuous improvement.
- Ensure effective capacity planning to support current and future business demands.
Automation, Documentation & Standards
- Design, implement, and maintain automation and configuration management solutions, continuously monitoring their effectiveness.
- Maintain comprehensive and up-to-date technical documentation covering architecture, processes, and operational procedures.
- Ensure infrastructure controls comply with regulatory and security standards, including NCA requirements.
Security, Compliance & Risk
- Work closely with the Security team to ensure vulnerabilities are addressed and corrective actions are implemented in a timely manner.
- Act as the private cloud subject matter expert during audits and regulatory engagements, including interactions with the NCA.
- Ensure cloud platform controls, processes, and documentation meet audit and compliance expectations.
Stakeholder Collaboration & Pre-Sales
- Collaborate with Procurement on infrastructure planning and part selection.
- Support Sales teams through technical input, solution design, and customer engagements.
- Provide pre-sales assistance, including architecture discussions, technical validation, and proposal support.
- Attend sales meetings and customer engagements as a cloud infrastructure expert.
Operations & Incident Management
- Handle escalated infrastructure support issues related to the cloud platform, ensuring rapid resolution and root cause analysis.
- Provide operational coverage during counterpart absences to ensure service continuity.
Leadership & People Development
- Manage, mentor, and develop junior System Engineering staff.
- Delegate routine system maintenance and operational tasks while maintaining oversight and quality standards.
- Foster knowledge sharing, skill development, and adherence to best practices within the team.
Innovation & Continuous Improvement
- Research, evaluate, and analyze emerging technologies and industry trends.
- Present recommendations for platform enhancements, upgrades, and optimizations to improve performance, resilience, and efficiency.
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