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Senior Cloud Engineer (Remote)
Leapswitch Networks Pvt Ltd
Remote, IND
Full-time
Senior · 2+ years experience
Remote
Discovered 3 weeks ago
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Full Job Posting
Senior Cloud Engineer
Leapswitch is one of the largest IaaS & PaaS companies in the world with operations in 19 locations and over 20000 customers.
Leapswitch was founded in 2006. We are a team of 20+ cloud engineers, business analysts and marketing geniuses. We operate under 3 brands - Leapswitch (Managed IaaS) , CloudJiffy (Self-Service PaaS) and Xozz (affordable cloud hosting).
We’re looking for someone with a strong understanding of the Linux operating system and the services that run on top of it to help grow, maintain and administer our server and application infrastructure.
Linux administrator has primary responsibility for maintenance and support of linux environments on bare-metal, virtual machines, cloud and containers. Candidate must have a willingness to learn new technologies. Should be flexible to work in rotational shifts. This role demands to work closely with customers on daily basis to troubleshoot and maintain their cloud environments.
Roles & Responsibilities
- Responsible to handle the escalations when there is any major issues
- Talk to the customer at the time of escalation to keep them confident on the service
- Make sure the L1 team manages the customer calls/tickets properly and escalates to the next level of support on time if it is not resolved
- Make sure the shift handover and escalation process happen properly
- Make sure the team members have the updated vendor escalation matrix and they escalate to vendor or time
- Manage the Technical team shift roster
- Assist clients in resolving client side issues; when issue cannot be resolved by junior team members
- Identify and apply appropriate tools for the analysis and resolution to technical problems
- Providing technical support for Level I-III issues via helpdesk and the telephone.
- Adeptly utilize resources both within knowledgebase and outside to resolve issues
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