ashby
Senior Client Success Manager
Virta Health
Remote, USA
Full-time
Senior · 6+ years experience
Remote
USD 99500-128500 yearly / year
Discovered 2 weeks ago
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Responsibilities
- Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management
- Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike
- Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story
- Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms
- Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes
- Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences
- Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
Immerse yourself in Virta’s mission, product, and customer success strategy
Learn key systems and tools (Asana, JIRA, Salesforce, Looker) and understand team workflows
Shadow client calls and observe cross-functional collaboration across Commercial, Clinical, and Operations
Build relationships with key internal and external stakeholders
Develop familiarity with reporting templates, renewal processes, and escalation pathways
Share early observations and ideas for improving workflows or client deliverables
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