ashby
Associate Manager, Customer Operations
Virta Health
Remote, USA
Full-time
Entry · 2+ years experience
Remote
USD 70000-85000 yearly / year
Discovered Yesterday
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Responsibilities
- Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion.
- Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path.
- Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers.
- Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers.
- Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through.
- Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable.
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
Build a strong understanding of Virta's customer lifecycle processes, core systems, documentation standards, and quality expectations.
Learn and begin executing core data operations workflows, including outbound file feeds, SFTP setup and troubleshooting, claims file setup, data partner changes, and marketing contact or eligibility file ingestion.
Independently complete assigned UAT, QA, customer configuration, and smaller customer lifecycle changes with a high level of accuracy and appropriate manager support.
Investigate common eligibility and data issues, validate relevant details, document findings clearly, and demonstrate sound judgment about when and how to escalate.
Manage assigned work across multiple customers and priorities while meeting timelines and proactively communicating status, risks, dependencies, and blockers.
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