Senior Client Advisor
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Key skills for this role
About the Role
The Senior Client Advisor delivers exceptional luxury client experiences, drives sales, and builds long-term relationships. This role mentors Client Advisors, supports boutique operations, and ensures high standards of service.
Key Skills for This Role
Responsibilities
- Achieve individual sales targets and contribute to overall boutique performance
- Deliver outstanding luxury client experience by understanding clients' needs and providing personalized recommendations
- Build, develop, and maintain a loyal client portfolio through proactive clienteling, follow ups, appointments, and after sales service
- Actively identify and develop new business opportunities to expand the client base
- Demonstrate expert knowledge of the brand, product collections, heritage, and craftsmanship
- Support and mentor Client Advisors by sharing best practices and promoting a high performance culture
- Assist Boutique Manager in daily boutique operations and ensure highest standards of presentation and service
- Organize and support client events, private appointments, and CRM initiatives
- Ensure accurate stock handling, inventory control, merchandising standards, and compliance
- Prepare sales reports and maintain accurate client and sales records
- Handle client concerns professionally, ensuring prompt and effective resolution
Requirements
- Minimum 3–5 years of experience in luxury retail, fine jewelry, watches, or premium fashion
- Proven track record of achieving and exceeding sales targets
- Strong clienteling skills with ability to build lasting customer relationships
- Excellent communication, interpersonal, and presentation skills
- Proficiency in Microsoft Office and CRM/POS systems
- Professional appearance and positive attitude
Full Job Posting
Overview
- The Senior Client Advisor is responsible for delivering an exceptional luxury client experience while driving sales performance and building long term client relationships. This role serves as a role model within the boutique by demonstrating excellence in clienteling, product knowledge, and operati
Key Responsibilities
- Achieve individual sales targets and contribute to the overall boutique performance.
- Deliver an outstanding luxury client experience by understanding clients' needs and providing personalized recommendations.
- Build, develop, and maintain a loyal client portfolio through proactive clienteling, follow ups, appointments, and after sales service.
- Actively identify and develop new business opportunities to expand the client base.
- Demonstrate expert knowledge of the brand, product collections, heritage, and craftsmanship.
- Support and mentor Client Advisors by sharing best practices and promoting a high performance culture.
- Assist the Boutique Manager in daily boutique operations and ensure the highest standards of presentation and service.
- Organize and support client events, private appointments, and CRM initiatives to strengthen customer relationships.
- Ensure accurate stock handling, inventory control, merchandising standards, and compliance with company policies.
- Prepare sales reports and maintain accurate client and sales records.
- Handle client concerns professionally, ensuring prompt and effective resolution.
Qualifications & Requirements
- Minimum 3–5 years of experience in luxury retail, fine jewelry, watches, or premium fashion.
- Proven track record of achieving and exceeding sales targets.
- Strong clienteling skills with the ability to build lasting customer relationships.
- Excellent communication, interpersonal, and presentation skills.
- Passion for luxury products and delivering exceptional customer experiences.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Office and CRM/POS systems.
- Professional appearance, positive attitude, and ability to work collaboratively in a team environment.
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