Client Advisor - Luxury, Watches, Jewelry and Fashion
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Key skills for this role
About the Role
Trafalgar Luxury Group seeks a Client Advisor for its Jeddah store to provide exceptional customer service in luxury watches, jewelry, and fashion. The role involves assisting customers, driving sales, and maintaining a positive shopping experience.
Key Skills for This Role
Responsibilities
- Offer product information and guidance to customers in the stores
- Understand customer needs and preferences to effectively recommend products or services
- Demonstrate in depth knowledge of products or services offered
- Build customer database and follow up with VIP customers
- Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays
- Process transactions accurately using the point of sale (POS) system
- Address customer inquiries, concerns, and complaints in a professional and timely manner
- Collaborate with team members to achieve sales targets
- Stay updated on current promotions, sales campaigns, and product launches
- Participate in ongoing training and development programs
- Manage after sales service
Requirements
- Excellent communication skills in Arabic and English
- Previous experience in luxury retail sales (preferably in luxury watches and jewelry) with a focus on VIP customer handling and customer service
- Strong interpersonal skills with a customer centric mindset
- Ability to multitask and perform efficiently in a fast paced environment
- Proficiency in basic math and experience using a point of sale (POS) system
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- High school diploma or equivalent
Full Job Posting
Role Overview
- As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store.
- Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
Responsibilities
- Offering product information and guidance to the Customers in the stores.
- Understand customer needs and preferences to effectively recommend products or services.
- Demonstrate in depth knowledge of the products or services offered.
- Build customer Data base and follow up with the VIP customers.
- Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
- Process transactions accurately using the point of sale (POS) system.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Collaborate with team members to achieve sales targets.
- Stay updated on current promotions, sales campaigns, and product launches.
- Participate in ongoing training and development programs.
- Managing after sales service.
Qualifications and Requirements
- Excellent communication skills in Arabic and English.
- Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
- Strong interpersonal skills with a customer centric mindset.
- Ability to multitask and perform efficiently in a fast paced environment.
- Proficiency in basic math and experience using a point of sale (POS) system.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- Positive attitude, self motivated, and a team player.
- High school diploma or equivalent required; additional education or certifications are a plus.
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