Boutique Manager
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Key skills for this role
About the Role
Trafalgar Luxury Group seeks a Boutique Manager for a luxury jewelry environment in Jeddah. The role involves leading a team, overseeing daily operations, delivering exceptional client experiences, and achieving sales goals.
Key Skills for This Role
Responsibilities
- Oversee daily operations of the boutique, ensuring compliance with brand standards
- Deliver world class luxury service and maintain close relationships with VIP clients
- Lead by example in achieving sales targets, team KPIs, and client retention goals
- Train, coach, and develop team members on clienteling, product knowledge, and selling techniques
- Ensure visual merchandising standards are maintained
- Manage client appointments, exclusive events, and after sales service
- Maintain accurate stock levels, inventory controls, and product transfers
- Monitor daily financial operations including sales reconciliation and cash management
- Handle client feedback and concerns with discretion
- Prepare weekly/monthly sales reports and team performance updates
- Organize staff rosters and manage attendance
- Foster a boutique culture rooted in luxury service and integrity
Requirements
- 3–5 years of experience in luxury retail, preferably in fine jewelry, watches, or high end fashion
- Strong background in clienteling and CRM
- Deep understanding of jewelry products, gemstones, and materials is an advantage
- Fluent in English and Arabic
- Refined interpersonal and communication skills
- Strong leadership capabilities
- Proficient in POS systems, retail analytics, and Microsoft Office Suite
Full Job Posting
Role Overview
- The Boutique Manager is responsible for leading and inspiring a team to deliver exceptional client experiences and achieve business goals in a luxury jewelry environment.
- The ideal candidate embodies elegance, discretion, and deep knowledge of fine jewelry.
Responsibilities
- Oversee daily operations of the boutique, ensuring compliance with brand standards.
- Deliver world class luxury service and maintain close relationships with VIP clients.
- Lead by example in achieving sales targets, team KPIs, and client retention goals.
- Train, coach, and develop team members on clienteling, product knowledge, and selling techniques.
- Ensure visual merchandising standards are maintained.
- Manage client appointments, exclusive events, and after sales service.
- Maintain accurate stock levels, inventory controls, and product transfers.
- Monitor daily financial operations including sales reconciliation and cash management.
- Handle client feedback and concerns with discretion.
- Prepare weekly/monthly sales reports and team performance updates.
- Organize staff rosters and manage attendance.
- Foster a boutique culture rooted in luxury service and integrity.
Skills Qualifications and Requirements
- 3–5 years of experience in luxury retail, preferably in fine jewelry, watches, or high end fashion.
- Strong background in clienteling and CRM.
- Deep understanding of jewelry products, gemstones, and materials is an advantage.
- Fluent in English and Arabic; other languages are a plus.
- Refined interpersonal and communication skills.
- Impeccable grooming, professional etiquette, and emotional intelligence.
- Strong leadership capabilities with a passion for developing talent.
- Results driven with solid commercial acumen and problem solving skills.
- Proficient in POS systems, retail analytics, and Microsoft Office Suite.
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