Senior CCM Developer

Senior Customer Communication Management (CCM) Developer / Author responsible for designing, developing, and maintaining high‑volume, multi‑channel customer communications across print and digital channels. The role requires deep hands‑on expertise in leading CCM platforms and the ability to work across complex data models, integrations, and regulated delivery environments.

Implement reusable content components, fragments, and rules to support content rationalization and standardization

Data Mapping & Business Logic Implement complex business rules, conditional logic, calculations, and formatting Multi‑Channel Output & Delivery Support batch, real‑time, and on‑demand communication generation Integration & Platform Enablement Work closely with application, data, and integration teams during end‑to‑end delivery Testing, Production Support & Governance Support SIT/UAT cycles and troubleshoot production issues related to document generation Adhere to SDLC, change management, and compliance controls in regulated environments Collaborate with business users, BA teams, and compliance stakeholders to translate correspondence requirements into technical designs Act as a technical SME during modernization or migration programs 8–12 years of experience in Customer Communication Management (CCM) development OpenText Exstream (OTX / OTX Extreme) SmartCOMM Experience with high‑volume batch and transactional correspondence Strong understanding of CCM lifecycle, governance, and release management Experience in CCM migration or modernization programs (legacy to modern CCM platforms)

Implement complex business rules, conditional logic, calculations, and formatting

Multi‑Channel Output & Delivery Support batch, real‑time, and on‑demand communication generation Integration & Platform Enablement Work closely with application, data, and integration teams during end‑to‑end delivery Testing, Production Support & Governance Support SIT/UAT cycles and troubleshoot production issues related to document generation Adhere to SDLC, change management, and compliance controls in regulated environments Collaborate with business users, BA teams, and compliance stakeholders to translate correspondence requirements into technical designs Act as a technical SME during modernization or migration programs 8–12 years of experience in Customer Communication Management (CCM) development OpenText Exstream (OTX / OTX Extreme) SmartCOMM Experience with high‑volume batch and transactional correspondence Strong understanding of CCM lifecycle, governance, and release management

Support batch, real‑time, and on‑demand communication generation

Integration & Platform Enablement Work closely with application, data, and integration teams during end‑to‑end delivery Testing, Production Support & Governance Support SIT/UAT cycles and troubleshoot production issues related to document generation Adhere to SDLC, change management, and compliance controls in regulated environments Collaborate with business users, BA teams, and compliance stakeholders to translate correspondence requirements into technical designs Act as a technical SME during modernization or migration programs 8–12 years of experience in Customer Communication Management (CCM) development

Work closely with application, data, and integration teams during end‑to‑end delivery

Testing, Production Support & Governance Support SIT/UAT cycles and troubleshoot production issues related to document generation Adhere to SDLC, change management, and compliance controls in regulated environments Collaborate with business users, BA teams, and compliance stakeholders to translate correspondence requirements into technical designs

Support SIT/UAT cycles and troubleshoot production issues related to document generation

Adhere to SDLC, change management, and compliance controls in regulated environments

Act as a technical SME during modernization or migration programs

OpenText Exstream (OTX / OTX Extreme)

SmartCOMM

Experience with high‑volume batch and transactional correspondence

Strong understanding of CCM lifecycle, governance, and release management

Knowledge of accessibility or regulatory correspondence standards