Senior Business Development Manager - Health Insurance (SME & Retail) - UAE
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Key skills for this role
Role Overview
Lead and manage GIG Gulf’s SME and Retail business across assigned key broker relationships.
Own new business production, renewal retention, portfolio performance, and profitable growth.
Act as a senior commercial representative with key brokers and support complex opportunities.
Key Skills for This Role
Full Job Posting
Job Purpose
Lead and manage GIG Gulf’s SME and Retail business across assigned key broker relationships.
Own new business production, renewal retention, portfolio performance, and profitable growth.
Act as a senior commercial representative with key brokers and support complex opportunities.
Business Responsibilities
- Lead profitable growth through the UAE broker channel, covering new business, renewals, premium, retention, and profitability targets.
- Develop and execute the SME and Retail commercial strategy.
- Build broker relationships, increase share of wallet, and implement broker segmentation and engagement approaches.
- Lead and develop the Business Development and Validation teams.
- Drive sales and distribution excellence and support broker and client experience.
- Identify market trends, competitor activity, broker needs, and business opportunities.
- Monitor production, conversion, retention, profitability, pipeline, and broker performance.
- Contribute to annual planning, budgeting, and forecasting.
- Coordinate with Underwriting, Operations, Claims, Finance, Credit Control, IT, Marketing, and other functions.
Operational and Technical Responsibilities
- Manage the sales pipeline, quotations, and renewals to maximize conversion.
- Coordinate with Underwriting and Pricing on appetite, pricing, and profitability.
- Monitor portfolio production, retention, claims, profitability, and broker performance.
- Oversee sales processes, governance, quotation quality, turnaround times, and conversion rates.
- Establish broker service standards and manage performance indicators for commercial teams.
- Improve quotation, validation, policy issuance, and broker servicing processes.
- Drive adoption of digital quotation platforms and technology solutions.
- Collect broker feedback and market intelligence to improve products, pricing, processes, and service.
- Manage commercial, operational, and portfolio risks and ensure regulatory compliance.
- Coach team members and implement continuous improvement actions.
Role Requirements
- Proven insurance business development, sales, or distribution experience with delivery against commercial and financial targets.
- Proven experience leading, developing, and motivating commercial teams.
- Strong knowledge of the UAE insurance market, especially SME and Retail Medical segments.
- Strong knowledge of Medical insurance products, pricing, underwriting, portfolio management, profitability, and retention.
- Extensive broker and intermediary relationship management experience.
- Strong commercial, strategic, analytical, and problem-solving capability.
- Strong understanding of UAE insurance regulations.
- Bachelor’s degree or equivalent in Business, Insurance, Finance, Economics, or a related discipline is required.
- A Master’s degree or relevant professional qualification is preferred.
About GIG Gulf
GIG Gulf is a regional insurer operating across the UAE, Oman, Qatar, and Bahrain.
The company focuses on regional growth, customer experience, and digital transformation.
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