Senior Business Analyst

Simply put, we work together to simplify businesses' IT with cloud technology so they can focus on what really matters—making people’s lives better. Discover how we do that here: www.sherweb.com/about/

As a Senior Business Analyst within the Operational Efficiency team, you will help enable scalable growth across Sherweb by driving cross-functional initiatives and aligning business priorities, systems, and processes.

The Operational Efficiency team plays a key role in bringing structure and clarity to complex, cross-team challenges, ensuring that business priorities are translated into actionable, scalable solutions. The team partners closely with senior leadership to enable informed decision-making and drive measurable business outcomes across the organization.

In this role, you will partner directly with senior leaders to shape, prioritize, and deliver initiatives across Customer Support and Marketing, balancing customer experience, operational efficiency, and business outcomes.

In this role you will regularly interact with senior management, focused on driving clarity, alignment, and measurable impact in complex environments.

Partner with senior stakeholders to define problems, shape priorities, and guide decision-making

Lead requirements and analysis with a focus on business outcomes and value delivery

Drive alignment across teams with competing priorities (e.g. customer experience vs speed, operational readiness)

Facilitate discussions by articulating trade-offs and recommending solutions

Translate complex insights into clear, executive‑level communications

Analyze workflows, systems, and data to identify root causes and improvement opportunities

Evaluate and support the implementation of solutions, including systems, integrations, and process changes

Act as a strategic liaison between business and technical teams

Here's what you need to have and master to get the job.

If you have at least half, we’d love to hear from you.

Minimum 5+ years of experience in a senior Business Analyst role

Proven experience operating in complex, cross-functional environments

Strong experience working directly with senior stakeholders and decision-makers

Demonstrated ability to lead discussions, influence decisions, and facilitate alignment

Excellent analytical and problem‑solving skills, with the ability to structure complex issues

Strong ability to synthesize and communicate insights at an executive level

Experience managing competing priorities and trade-offs across multiple stakeholders

Solid experience in business analysis practices (requirements, process modelling, workshops, etc.)

Experience working with enterprise systems of record, including CRM, ERP, and customer support platforms, with an understanding of data flows and integrations

Strong interpersonal and facilitation skills, with a collaborative and pragmatic approach

Bachelor’s degree in computer science, Business Administration, or a related field

Fluency in both official languages (French and English)

A friendly and diverse work culture with inclusion and equality at the heart of our actions

State-of-the art technology and tools

A results-oriented culture where talent, action, and thinking outside the box are given due recognition

Annual salary review based on performance

Generous and caring colleagues of various professional and cultural backgrounds

A career path with opportunities to learn and grow

Proximity to your direct manager and open, honest communication to support your development

Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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