Senior Bartender

Position : SENIOR BARTENDER Department : FOOD & BEVERAGE SERVICE Reports To : HOSPITALITY MANAGER ASSISTANT HOSPITALITY MANAGER Supervises : NOT APPLICABLE (Responsible For) Purpose and Scope of Position: Senior Bartenders provide best-in-class service with hospitality for Guests. They are experts at the technical side of the job - knowledge of spirits/beer/wine, ability to maintain an appealing and Guest-ready bar area, and outstanding service ability. But beyond that, Senior Bartenders are the hosts of the party! They make Guests feel welcome, they engage with them, introduce them to new and exciting food and beverage options, and make their visits to Topgolf memorable . Main Duties : (Job Related Duties) To greet every Guest immediately in a friendly and approachable manner To engage with Guests and ensure they are well cared for at all times To project positivity To offer food and beverages from the bar. To take pride in preparing and serving drinks according to Topgolf recipes and standards. To prepare and serve drinks promptly and ensuring good food hygiene practices are maintained at all times. To protect Guests and community by observing the rules of responsible alcohol service To set-up and maintain of all beverage service areas - bars, non-alcoholic beverage (NA Bev) stations, F&B Storage areas. To ensure the bar remains stocked, organized and sanitary To maintain accurate spill logs throughout shift to properly manage waste. Be careful and efficient in handling cash and credit cards To suggest premium menu items to enhance the Guest’s experience and maximize sales. To wash, polish and store all glassware appropriately, minimizing the risk of breakage. To ensure that all breakages and wastages are recorded in writing. To ensure health and safety procedures are followed to prevent accidents or injury in the venue. To adhere to service standards - timeliness, quality, accuracy, sanitation, etc. To perform ordering, inventory and control of beverage product and supplies. To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers. 2. Ancillary Duties : In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth. Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider. 3. Quality Responsibilities : Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers. 4. IT Security Awareness: Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable. Attend Information Security Awareness sessions conducted by the wasl IT Department. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk. 5. Levels of Authority: Prepared by: Operations Manager Approved by: Director of Operations Powered by People, United by Passion Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.