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Senior Associate, Settlements
Commercial Bank
Baladiyat ad Dawhah, QAT
Full-time
Entry
Onsite
Discovered Today
Cardholder dispute processingChargeback processingVisaMastercardDiners ClubCard scheme rules
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Cardholder dispute processingChargeback processingVisa
Role Overview
The role processes cardholder disputes and chargebacks accurately and within applicable card scheme timelines.
Work must comply with card scheme rules and internal procedures.
Key Skills for This Role
Cardholder dispute processingChargeback processingVisaMastercardDiners ClubCard scheme rules
Full Job Posting
About Commercial Bank
Commercial Bank is headquartered in Doha and provides personal, business, government, international, and investment services.
The bank emphasizes employee development, innovation, work-life balance, and digital transformation.
Job Summary
The role processes cardholder disputes and chargebacks accurately and within applicable card scheme timelines.
Work must comply with card scheme rules and internal procedures.
Key Accountabilities
- Review and process cardholder disputes and chargeback cases according to scheme rules and timelines.
- Review transaction details and supporting documents for the appropriate dispute action.
- Follow cases through chargeback stages until closure.
- Review incoming responses and take required action within applicable timelines.
- Process dispute-related financial adjustments and maintain accurate records.
- Escalate complex or exceptional cases for further review.
Key Interactions
Internal interactions include branches, Cards Business, Operations Risk, Call Centre, Vault, card operations, ATM channels, IT, Corporate Banking, Cards Marketing, and HR.
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