Senior Associate - Operations (HES-MDMS)

Ensure stable and compliant day-to-day HES & MDM operations, with focus on meter communication, data availability, billing readiness, remote operations, SLA adherence, data integrity, issue resolution, and timely operational reporting.

• HES/MDM Meter Onboarding & Configuration: End-to-end onboarding of smart meters in HES and MDM, including meter registration, communication validation, parameter/configuration checks, meter categorization, and ensuring successful data flow between HES and MDM.
• Operational Monitoring & Health Checks: Continuous monitoring of HES/MDM operations to ensure meter communication, data availability, scheduled jobs, interfaces, and critical services are functioning as per defined operational requirements and SLAs.
• ODR Execution & Billing Data Push: Planning and execution of On-Demand Read (ODR) activities for required meters, monitoring ODR success/failure, troubleshooting exceptions, and ensuring timely and accurate billing data is pushed from HES to MDM.
• Event & Data Monitoring: Monitoring and validation of LS, DP, BP, power-related and other meter events to ensure complete and accurate event capture, processing, and availability in downstream systems. Identification and resolution of missing, delayed, duplicate, or incorrect event data.
• SIM/NSP Issue Management: Handling communication-related issues associated with SIMs, Network Service Providers (NSPs), network connectivity, signal/communication failures, and non-communicating meters , including coordination with relevant teams for timely resolution.
• RC/DC & Complaint Support: Managing and monitoring Remote Connect (RC) / Disconnect (DC) activities, validating command execution and meter responses, troubleshooting failed operations, and providing technical support for consumer complaints related to meter communication and remote operations.
• SLA Calculation, Validation & Submission: Compilation and analysis of operational data for SLA measurement , including communication availability, data availability, command execution, ODR performance, and other contractual parameters. Validation of SLA calculations and preparation/submission of supporting reports.
• SAT Data Verification & Exception Management: Verification of SAT/UAT-related meter and transaction data across HES and MDM, identification of discrepancies, coordination with technical teams for corrections, and preparation of exception/mismatch reports for closure.
• Penalty Calculation & Compliance Activities: Analysis of SLA/service-performance data for penalty applicability , validation of penalty calculations against contractual conditions, preparation of supporting statements, and coordination with concerned stakeholders for review, reconciliation, and closure.