Manager - O&M

Key Responsibilities

• Oversee day-to-day O&M operations and ensure seamless project execution.
• Monitor and drive compliance with Service Level Agreements (SLAs).
• Manage and resolve operational issues related to SAT, Non-Communication (Non-Comm), NVC, and other field-level challenges.
• Ensure timely closure of pending complaints, service requests, and maintenance activities.
• Coordinate with field teams, vendors, DISCOM representatives, and internal stakeholders for effective issue resolution.
• Monitor preventive and corrective maintenance activities to ensure system reliability and performance.
• Review operational performance metrics and initiate corrective actions where required.
• Strengthen communication channels between field teams and project stakeholders.
• Prepare operational reports, dashboards, and management updates.

Key Requirements

• Bachelor's Degree in Engineering or related discipline.
• Experience in Smart Metering Operations & Maintenance projects.
• Hands-on experience in SAT, Non-Comm analysis, NVC management, SLA monitoring, and maintenance operations.
• Strong leadership, communication, and stakeholder management skills.
• Ability to manage field teams and drive operational excellence.
• Willingness to work from and manage operations in Goa.

Desired Competencies