Senior Associate - Operations
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Role Overview
Meet the key performance indicators as set by the TLManage his own deliverables vis-à-vis team deliverables and ensure that all the SLA’s are metPreparation of Journals / ReconciliationsAll activities are performed as per the agreed SOPsMaintain and own the exception & productivity trackerEnsure that the close activities are performed as per the agreed close calendarEffectively review the activities as agreed (checker where applicable)Publish the weekly/ monthly performance dashboards as agreedAbility to reach out to the client counterpart in case of activities are due and impacting TATAbility to get into the detail and come up with process improvement ideas to reduce close cycle time and or flatten the close peak effort requirementDrive continuous process improvementEnsure all DPMs are updated, reviewed and signed off by the client on yearly basis/as and when any major change occurs
Key Skills for This Role
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Company Description
WNS, part of Capgemini, provides intelligent operations and transformation services across banking, healthcare, insurance, shipping and logistics, and travel and hospitality.
The company combines domain expertise, AI-powered platforms, and analytics to support business resilience and measurable outcomes.
Job Description
- Meet the key performance indicators set by the team lead and manage personal deliverables against team deliverables.
- Prepare journals and reconciliations while performing activities according to agreed standard operating procedures.
- Maintain the exception and productivity tracker and complete close activities according to the agreed close calendar.
- Review agreed activities, acting as checker where applicable, and publish weekly and monthly performance dashboards.
- Coordinate with client counterparts when activities are due or may affect turnaround time.
- Identify process improvement opportunities to reduce close cycle time and peak effort requirements.
- Drive continuous process improvement and ensure DPMs are updated, reviewed, and signed off by the client annually or after major changes.
Qualifications
- Bachelor's degree.
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