Senior Associate - Event Technology Support Specialist - EY Wavespace - Riyadh
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Key skills for this role
About the Role
EY is seeking a Senior Associate Event Technology Support Specialist for the Wavespace in Riyadh. The role involves leading technology planning and execution for client workshops, managing AV systems, and providing real-time support.
Key Skills for This Role
Responsibilities
- Lead technology planning and execution for client workshops, leadership sessions, and wavespace programmes
- Configure and prepare the wavespace environment to enable immersive and design thinking experiences
- Conduct pre session technical checks and dry runs with facilitators and stakeholders
- Provide real time technical support during live sessions, ensuring rapid troubleshooting and fallback solutions
- Operate and maintain AV systems including LED walls, interactive displays, control systems, and Microsoft Teams Rooms
- Ensure technology readiness and perform routine health checks and maintenance
- Act as the primary on site technology point of contact during workshops and events
- Collaborate with facilitators, account teams, vendors, and global wavespace teams
- Support onboarding and training of additional or backup support personnel
- Proactively identify and implement improvements to enhance client experience and technology reliability
- Ensure compliance with EY security, governance, and risk standards
- Support inspections, audits, and readiness checks for key client engagements
Requirements
- Strong troubleshooting skills across AV, hardware, software, and collaboration platforms
- Hands on experience with enterprise AV systems and Microsoft Teams environments
- Ability to perform effectively in high pressure, client facing settings
- Excellent communication and stakeholder management skills
- Proactive mindset with focus on continuous improvement
- Ability to work independently and collaboratively in fast paced environment
Full Job Posting
The opportunity
- EY wavespace Riyadh is a flagship, executive facing environment designed to host immersive client workshops, leadership engagements, and strategic programmes across government, infrastructure, energy, and enterprise sectors.
- We are looking for a highly skilled and proactive Event Technology Support Specialist to lead and manage all aspects of technology support within the wavespace.
Your Key Responsibilities
- Lead technology planning and execution for client workshops, leadership sessions, and wavespace programmes.
- Configure and prepare the wavespace environment to enable immersive and design thinking experiences.
- Conduct pre session technical checks and dry runs with facilitators and stakeholders.
- Provide real time technical support during live sessions, ensuring rapid troubleshooting and fallback solutions.
- Operate and maintain AV systems including LED walls, interactive displays, control systems, and Microsoft Teams Rooms.
- Ensure technology readiness and perform routine health checks and maintenance.
- Act as the primary on site technology point of contact during workshops and events.
- Collaborate with facilitators, account teams, vendors, and global wavespace teams.
- Support onboarding and training of additional or backup support personnel.
- Proactively identify and implement improvements to enhance client experience and technology reliability.
- Ensure compliance with EY security, governance, and risk standards.
- Support inspections, audits, and readiness checks for key client engagements.
Skills And Attributes For Success
- Strong troubleshooting skills across AV, hardware, software, and collaboration platforms.
- Hands on experience with enterprise AV systems and Microsoft Teams environments.
- Ability to perform effectively in high pressure, client facing settings.
- Excellent communication and stakeholder management skills.
- Proactive mindset with a focus on continuous improvement and innovation.
- Ability to work both independently and collaboratively in a fast paced environment.
Ideally, you’ll also
- Hold AV certifications (e.g., CTS, Dante, Crestron, Extron).
- Possess networking knowledge including AV over IP concepts.
- Have experience supporting executive briefing centres, innovation hubs, or similar environments.
- Hold network certifications such as CompTIA Network+ or Cisco CCNA.
- Be familiar with enterprise IT/AV governance, access control, and data security.
- Have prior experience working in the Middle East or in culturally diverse client environments.
- Be fluent in English, with Business Arabic proficiency strongly preferred.
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