Senior Application Support Engineer

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Senior application support engineer will expand Group Functions IT support and enhance resource availability for end users and stakeholders’ group wide.

This role expands the capacity of Group Functions IT by providing stronger, more accessible support for key end users and business ‑ critical stakeholders.

It ensures stable operations of our most important Group ‑ wide financial applications — particularly Treasury and Financial Consolidation systems — while extending support availability for VIP users and high ‑ impact teams.

The role strengthens service reliability across key platforms, including Microsoft workplace tools and core financial applications, ensuring users receive prompt, high ‑ quality assistance .

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide fast, high-quality support for business-critical Group Functions applications, especially for VIP users and key stakeholders.
• Triage, troubleshoot, and resolve incidents and service requests specifically for Group ‑ wide financial applications, including Treasury and Financial Close/Consolidation systems.
• Log, categorize, and prioritize tickets in the ITSM tool (e.g., ServiceNow), ensuring rapid response for critical users.
• Perform standard fixes and provide configuration and access guidance using runbooks.
• Maintain clear communication with end users, prioritizing business ‑ critical functions and leadership stakeholders.
• Maintain and improve knowledge base articles, “ how ‑ to ” guides, and user documentation, with special focus on financial application use cases.
• Oversee user roles and access management with strong attention to security, compliance, and data integrity.