Senior Agent Product Manager
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Key skills for this role
About the Role
Decagon is hiring a Senior Agent Product Manager to own the delivery, adoption, and expansion of AI solutions for Fortune 500 customers. The role combines executive influence, product building, and ownership, requiring 6+ years of experience in high-stakes outcomes and strong technical acumen.
Key Skills for This Role
Responsibilities
- Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward deployed engineers
- Serve as the executive partner to the C suite of Fortune 500 companies, defining and driving their AI transformation roadmap
- Design, build, and optimize enterprise grade AI agents in production
- Turn frameworks and playbooks into reusable assets that scale across accounts
- Direct Forward deployed engineers and partner teams to deliver at scale
- Run tight feedback loops into Product and Engineering, shaping the product based on front line learnings
Requirements
- 6+ years of experience owning ambiguous, high stakes outcomes and earning trust of senior executives
- A builder's instinct desire to design and build the actual solution
- Strong technical acumen to understand and shape AI agent designs
- Executive presence and track record of becoming a trusted advisor to senior decision makers
- Comfort operating in fast moving, ambiguous environments
- Computer Science, Engineering, or Math degree or equivalent hands on technical experience (preferred)
- MBA or equivalent experience at intersection of business strategy and technology (preferred)
- Experience selling, deploying, or advising on enterprise software or transformation programs at Fortune 500 level (preferred)
Full Job Posting
About Decagon
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents.
About The Team
- Agent Product Managers are the people Fortune 500 C suites trust to make their customer experience transformation real.
- You define the roadmap, frameworks, and decision making models that make a top down transformation feel safe to bet on.
About The Role
- This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers.
- You earn trust with the customer's leadership team, scope a solution, and build the working AI agent.
- You are the direct owner for each account's agents end to end.
In this role, you will
- Own the technical win on Decagon's largest strategic opportunities.
- Serve as the executive partner to the C suite of Fortune 500 companies.
- Design, build, and optimize enterprise grade AI agents in production.
- Turn frameworks and playbooks into reusable assets.
- Direct Forward deployed engineers and partner teams.
- Run tight feedback loops into Product and Engineering.
Your background looks something like this
- 6+ years of experience owning ambiguous, high stakes outcomes and earning trust of senior executives.
- A builder's instinct.
- Strong technical acumen.
- Executive presence and track record of becoming a trusted advisor.
- Comfort operating in fast moving, ambiguous environments.
Even better
- A Computer Science, Engineering, or Math degree.
- An MBA or equivalent experience.
- Experience selling, deploying, or advising on enterprise software at Fortune 500 level.
Compensation
- CAD 170K – CAD 220K + Offers Equity
Benefits
- Take what you need vacation policy.
- Medical, Dental, and Vision benefits.
- Life Insurance and Disability Benefits.
- Retirement Plan (e.g., 401K, pension).
- Parental Leave.
- Fertility and family building benefits through Carrot.
- Daily lunches and snacks in the office.
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