Agent Strategy Manager
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Key skills for this role
About the Role
Decagon is hiring an Agent Strategy Manager to partner with customers on deploying AI agents for customer experience. The role involves guiding deployments, supporting adoption, and collaborating with Product and Engineering.
Key Skills for This Role
Responsibilities
- Play a key role in shaping the Agent Strategy function at Decagon
- Build meaningful and long lasting partnerships with customers as a strategic advisor
- Co pilot with customers throughout their deployment journey from scoping to adoption
- Continuously learn and upskill expertise in product features and AI industry context
- Communicate with customer stakeholders from ICs to C level executives
- Identify and support new projects and initiatives to support team and customers
- Collaborate with Agent Product & Engineering teams to influence product roadmap
Requirements
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
- Excellent communication and presentation skills
- Strong interpersonal, persuasion and teamwork skills
- Business understanding of GTM sales teams and processes
- Strong technical acumen and passion for agent building process
Full Job Posting
About Decagon
- Decagon is the leading conversational AI platform for concierge customer experiences.
- Backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
- In office company with values: Just Get It Done, Invent What Customers Want, Winner’s Mindset, The Polymath Principle.
About The Team
- Agent Strategy team shapes how customers use and gain value from the product.
- Works alongside ASMs to build best practices and guide high value deployments.
About the Role
- Partner closely with customers to guide deployments, support adoption, and ensure meaningful outcomes.
- Work cross functionally with Product and Engineering to surface customer needs.
- Blends relationship management with hands on execution.
In this role, you will
- Play a key role in shaping the Agent Strategy function.
- Build meaningful partnerships with customers as a strategic advisor.
- Co pilot with customers throughout deployment journey.
- Continuously learn and upskill expertise in product features and AI industry.
- Communicate with customer stakeholders from ICs to C level.
- Identify and support new projects and initiatives.
- Collaborate with Agent Product & Engineering teams to influence product roadmap.
Your background looks something like this
- 4+ years of customer facing experience in a technical role in B2B SaaS.
- Proven experience managing large customers and driving highly visible projects.
- Excellent communication and presentation skills.
- Strong interpersonal, persuasion and teamwork skills.
- Business understanding of GTM sales teams and processes.
- Strong technical acumen and passion for agent building process.
Even better if you have
- Familiarity with Agentic AI tool deployments in large organizations.
- Working knowledge of Customer Support processes, systems, and best practices.
- Experience in a high growth startup environment.
- Bachelor's degree in STEM or similar fields.
Benefits
- Take what you need vacation policy.
- Medical, Dental, and Vision benefits.
- Life Insurance and Disability Benefits.
- Retirement Plan (e.g., 401K, pension).
- Parental Leave.
- Fertility and family building benefits through Carrot.
- Daily lunches and snacks in the office.
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