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Senior Advisor, Digital Experience
Greater Toronto Airports Authority
Toronto, CAN
Senior
Hybrid
4 days ago
Digital Project ManagementContent Management SystemsSitecoreHTMLCSSUser Experience (UX)
Free
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Digital Project ManagementContent Management SystemsSitecore
About the Role
The Greater Toronto Airports Authority is seeking a Senior Advisor, Digital Experience to lead the delivery, optimization, and management of Toronto Pearson's digital platforms. The role involves managing digital projects, content deployment, and cross-functional teams to enhance passenger experience.
Key Skills for This Role
Digital Project ManagementContent Management SystemsSitecoreHTMLCSSUser Experience (UX)
Responsibilities
- Lead planning, coordination, and delivery of digital projects across Toronto Pearson's digital ecosystem
- Manage content deployment, platform updates, and digital enhancements across websites, email platforms, intranet channels, and other digital properties
- Serve as key point of contact for business stakeholders, providing guidance on digital solutions
- Coordinate cross functional teams including Marketing, Communications, IT, and external agency partners
- Apply UX, accessibility, and digital best practices to ensure digital products are intuitive and inclusive
- Lead quality assurance and user acceptance testing activities
- Manage relationships with third party vendors and platform providers
- Support evaluation, implementation, and governance of digital tools and emerging technologies
- Monitor digital platform performance and identify opportunities for continuous improvement
- Contribute to development and maintenance of digital standards, processes, and governance practices
Requirements
- 3+ years of experience in digital operations, digital project delivery, digital marketing, or related digital experience function
- Demonstrated experience managing digital projects and coordinating multiple stakeholders
- Experience with enterprise CMS, preferably Sitecore or comparable platform
- Working knowledge of HTML, CSS, and digital content publishing principles
- Strong understanding of UX, web accessibility standards, and digital QA practices
- Post secondary education in Digital Media, Digital Marketing, UX, IT, or related field; equivalent combination considered
- Ability to obtain and retain Transportation Security Clearance
Full Job Posting
About Toronto Pearson
- The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson a global leader in airport performance, customer care and sustainability.
- Together with our partners, approximately 2,100 GTAA employees are working to create a next generation airport.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, fast growing company.
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non Registered Savings Plans).
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
What can you expect from this position?
- Reporting to the Manager, Digital Experience, the Senior Advisor, Digital Experience plays a key role in the delivery, optimization, and ongoing management of Toronto Pearson's digital platforms and customer facing digital experiences.
- You will manage digital projects from concept through execution, oversee digital platform operations, support user experience and accessibility standards, and help ensure Toronto Pearson's digital channels remain innovative, effective, and aligned with evolving business needs.
As a Senior Advisor, Digital Experience, you will:
- Lead the planning, coordination, and delivery of digital projects across Toronto Pearson's digital ecosystem.
- Manage content deployment, platform updates, and digital enhancements across websites, email platforms, intranet channels, and other digital properties.
- Serve as a key point of contact for business stakeholders, building trusted relationships and providing guidance on digital solutions.
- Coordinate cross functional teams including Marketing, Communications, IT, and external agency partners.
- Apply user experience (UX), accessibility, and digital best practices.
- Lead quality assurance and user acceptance testing activities.
- Manage relationships with third party vendors and platform providers.
- Support the evaluation, implementation, and governance of digital tools, platforms, and emerging technologies.
- Monitor digital platform performance, identify opportunities for continuous improvement.
- Contribute to the development and maintenance of digital standards, processes, and governance practices.
This is the role for you, if you have:
- 3+ years of experience in digital operations, digital project delivery, digital marketing, or a related digital experience function.
- Demonstrated experience managing digital projects and coordinating multiple stakeholders in a fast paced environment.
- Experience working with enterprise content management systems (CMS), preferably Sitecore or a comparable platform.
- Working knowledge of HTML, CSS, and digital content publishing principles.
- Experience working with external agencies, vendors, and technology partners.
- Strong understanding of user experience (UX), web accessibility standards, and digital quality assurance practices.
- Proven ability to build strong relationships, communicate effectively, and influence stakeholders.
- Excellent organizational and project management skills.
- Post secondary education in Digital Media, Digital Marketing, User Experience, Information Technology, or a related field; an equivalent combination of education and experience will also be considered.
- Experience in customer focused, digital first, transportation, aviation, retail, or other high volume consumer facing environments is considered an asset.
- Ability to obtain and retain a Transportation Security Clearance at the designated level for the position.
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