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Director, HR Services, Systems & Data
Greater Toronto Airports Authority
Toronto, CAN
Full Time
Director
Hybrid
1 weeks ago
HR OperationsHR TechnologyHR Data & AnalyticsHRIS/HCM PlatformsDayforceWorkday
Free
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About the Role
The Greater Toronto Airports Authority is seeking a Director of HR Services, Systems & Data to lead the modernization of HR service delivery, technology, and analytics.
Key Skills for This Role
HR OperationsHR TechnologyHR Data & AnalyticsHRIS/HCM PlatformsDayforceWorkday
Responsibilities
- Lead the design, implementation, and continuous improvement of a modern HR service delivery model
- Establish and oversee centralized HR operations, including service intake, case management, escalation processes, service standards, and performance metrics
- Drive operational excellence through process standardization, simplification, automation, and continuous improvement across the employee lifecycle
- Develop and execute the HR technology strategy and roadmap, ensuring systems and digital capabilities align with organizational priorities
- Provide end to end leadership for HR systems, including enhancements, integrations, governance, vendor management, and ongoing optimization
- Champion the adoption of digital tools, self service capabilities, automation, and AI enabled solutions
- Lead the HR data and analytics function, delivering workforce insights, dashboards, reporting, and predictive analytics
- Establish strong governance frameworks for HR operations, systems, and employee data
- Partner closely with HR leaders, IT, Payroll, Finance, and business stakeholders to deliver integrated solutions
- Build, coach, and develop a high performing team while fostering a culture of accountability, innovation, customer service, and continuous learning
Requirements
- 10+ years of progressive Human Resources experience, including significant leadership experience in HR Operations, HR Technology, HR Services, Shared Services, or HR Transformation environments
- Experience leading large scale HR transformation initiatives, including operating model redesign, service delivery optimization, and technology enabled process improvements
- Demonstrated success implementing, optimizing, or managing enterprise HRIS/HCM platforms such as Dayforce, Workday, SAP, Oracle, or similar solutions
- Experience developing and leading centralized service delivery or shared services functions
- Strong expertise in HR technology, automation, digital enablement, workforce analytics, and data driven decision making
- Proven experience building, leading, and developing high performing teams
- Deep understanding of HR operations, employee lifecycle processes, service management, data governance, and continuous improvement methodologies
- Exceptional stakeholder management and influencing skills
- A bachelor's degree in Human Resources, Business Administration, Information Systems, or a related discipline
- Ability to obtain and retain Transportation Security Clearance at the designated level
Full Job Posting
What can you expect from this position?
- Reporting to the Chief Human Resources Officer, the Director, HR Services, Systems & Data is a transformational leadership role accountable for modernizing and optimizing how Human Resources services are delivered across the organization.
- You will lead a multidisciplinary team responsible for HR Services, HR Technology, and HR Data & Analytics.
As a Director, HR Services, Systems & Data, you will:
- Lead the design, implementation, and continuous improvement of a modern HR service delivery model
- Establish and oversee centralized HR operations, including service intake, case management, escalation processes, service standards, and performance metrics
- Drive operational excellence through process standardization, simplification, automation, and continuous improvement
- Develop and execute the HR technology strategy and roadmap
- Provide end to end leadership for HR systems, including enhancements, integrations, governance, vendor management, and ongoing optimization
- Champion the adoption of digital tools, self service capabilities, automation, and AI enabled solutions
- Lead the HR data and analytics function, delivering workforce insights, dashboards, reporting, and predictive analytics
- Establish strong governance frameworks for HR operations, systems, and employee data
- Partner closely with HR leaders, IT, Payroll, Finance, and business stakeholders
- Build, coach, and develop a high performing team
This is the role for you, if you have:
- 10+ years of progressive Human Resources experience, including significant leadership experience in HR Operations, HR Technology, HR Services, Shared Services, or HR Transformation
- Experience leading large scale HR transformation initiatives
- Demonstrated success implementing, optimizing, or managing enterprise HRIS/HCM platforms such as Dayforce, Workday, SAP, Oracle, or similar
- Experience developing and leading centralized service delivery or shared services functions
- Strong expertise in HR technology, automation, digital enablement, workforce analytics, and data driven decision making
- Proven experience building, leading, and developing high performing teams
- Deep understanding of HR operations, employee lifecycle processes, service management, data governance, and continuous improvement methodologies
- Exceptional stakeholder management and influencing skills
- A bachelor's degree in Human Resources, Business Administration, Information Systems, or a related discipline
- Ability to obtain and retain Transportation Security Clearance at the designated level
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