Senior Account Manager

Qualifications

• Bachelor's degree in Business, Finance or a related field, or an equivalent combination of education and experience.
• 3-5 years of experience in account management, customer success, relationship management, sales, or a related customer-facing role.
• Strong knowledge of FX products and markets.
• Demonstrated ability to build and maintain customer relationships across multiple stakeholder groups.
• Experience supporting customer retention, renewals, or account growth initiatives.
• Strong communication, presentation, and interpersonal skills.
• Effective problem-solving and organizational abilities with strong attention to detail.
• Ability to manage multiple priorities and work independently in a remote environment.
• Experience working across different European markets, cultures, and business environments is advantageous.
• Key Performance Indicators
• Customer retention and renewal rates.
• Customer satisfaction and relationship health.
• Achievement of account growth, upsell, and cross-sell objectives.
• Timely resolution of customer issues and inquiries.
• Customer engagement levels and adoption of services.
• Quality and accuracy of account plans, forecasts, and CRM data.
• Contribution to team revenue and customer success goals.
• Role Impact
• The Account Manager plays an important role in maintaining and growing Convera's relationships within the Italian SME sector. Through strong customer engagement, effective account management, and collaboration with internal teams, this role helps institutions achieve their goals while supporting revenue growth, customer retention, and long-term partnership success. By delivering value to customers across the Italian Market, the role contributes directly to Convera's continued growth in the education sector.
• About Convera
• Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera's financial network spans more than 140 currencies and 200 countries and territories.