Senior Account Manager - Global Payments Solutions - UAE National Role
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Key skills for this role
About the Role
HSBC is seeking a Senior Account Manager for Global Payments Solutions in Dubai, a UAE National role. The position involves managing a portfolio of GPS clients, ensuring superior service experience, and acting as a single point of contact for complex queries.
Key Skills for This Role
Responsibilities
- Manage the liquidity and cash management needs of a portfolio of Multi National Corporations and Local Corporates
- Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation
- Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth
- Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements
- Coordinate projects focused on existing business retention (e.g., GBS/TWIST billing global setups, file format conversions, Connect Digital migration)
- Proactively review local/regional client activity and existing solutions with GPS to identify opportunities to improve client experience
- Monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed
- Engage and work cross functionally with various internal partners (Operations, Technology, Sales, and the RM) coordinating client interactions
- Develop and deliver standard Client Service Reviews on an ad hoc basis using key client metrics
Requirements
- Strong knowledge of local and global cash management and clearing services, products, and techniques
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
- Strong range of communication skills, interpersonal skills and analytical skills
- Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks
- Previous banking experience working with FIs/Corporates in a relationship or account management role with experience with large MNC’s or financial institutions will be an advantage
- Knowledge of day to day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments
- Knowledgeable about our competitors’ products and services, strategies, and client relationship practices
- Ability and willingness to travel
- Graduation degree is essential for obtaining a UAE visa and work permit
Full Job Posting
Job Overview
- Global Payments Solutions (GPS) is a core contributor to HSBC supporting Corporate and Institutional customers across all segments.
- We are seeking an ambitious UAE National who can join the GPS team in Dubai as the Senior Account Manager (SAM) who will be responsible for the global satisfaction of a portfolio of GPS clients.
In this role, you will:
- Manage the liquidity and cash management needs of a portfolio of Multi National Corporations and Local Corporates.
- Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation.
- Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients.
- Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.
- Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead.
- Be the point person to coordinate projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration).
- Proactively review local/regional client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC.
- Monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed.
- Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders.
- Engage with their client’s operational and Treasury teams as needed or agreed to with the client.
- Gather and maintain specific intimate knowledge of their client’s Treasury operations and how they interface with HSBC products and services.
- Engage and work cross functionally with various internal partners (Operations, Technology, Sales, and the RM) coordinating client interactions and recommendations relating to existing GPS business.
To be successful in the role, you should meet the following criteria
- Strong knowledge of local and global cash management and clearing services, products, and techniques.
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
- Strong range of communication skills, interpersonal skills and analytical skills.
- Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
- Previous banking experience working with FIs/Corporates in a relationship or account management role with experience with large MNC’s or financial institutions will be an advantage.
- Knowledge of day to day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.
- Knowledgeable about our competitors’ products and services, strategies, and client relationship practices.
- Ability and willingness to travel.
- Graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up to date attestations and equivalency are also mandatory.
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