Senior Account Manager

What You Will Do

• Develop and manage a portfolio of clients, acting as the central communication point and ensuring their service, retention, and growth.
• Manage relationships with brokers and distribution partners to drive commercial success.
• Manage renewal pipeline, including negotiations of terms within the commercial underwriting framework.
• Facilitate portfolio growth by onboarding new business leads and identifying cross- and up-selling opportunities.
• Take personal responsibility for implementing company-wide quality of service standards.
• Apply commercial underwriting standards to ensure the portfolio is profitable and sustainable.
• Ensure compliance with business and regulatory requirements, including Know-Your-Customer, ESG, and other guidelines.
• What You Will Bring
• Successful track record in managing a portfolio of clients
• Proven ability to develop and manage broker and partner relationships
• Ability to understand current and prospective clients' businesses and assess underlying commercial risks.
• A problem-solving mindset
• Strong interpersonal and business partnering skills.
• Excellent presentation, written, and verbal communication skills.
• Strong negotiation and influencing attributes.
• Compliance with Commercial Underwriting objectives, guidelines, and regulatory requirements is crucial.
• Awareness of AI technologies and are enthusiastic about learning and integrating AI into everyday business processes.
• Job Location
• Melbourne, Australia
• Why Work With Us
• A purposeful and impactful business that helps companies grow
• A global player with a human touch
• A company where people and performance matter, where people are at the heart of the strategy
• A culture of learning, development and growth
• #Melbourne #LI-JL1