Senior Account Manager

A portfolio of active clients across different stages: onboarding, growth, scale, and at-risk

Growth workshops, intro calls, and regular check-ins; you set the rhythm, not the client

Client expectation management, framing what's realistic, resetting when needed, never overpromising

Diagnosing why a client isn't getting results: is it the offer, the funnel, the sales process, the client's own execution, or something upstream?

Funnel and campaign literacy and understanding the client's lead engine (Meta ads, cold email, B2B book-a-call, DFY website), confirming it matches their contract and guarantee, and flagging mismatches before they become problems

Reading the client's specific contract, understanding the distinct payment flows (client pays AIA, client's customers pay client, ad spend reimbursement), and giving accurate answers under pressure rather than quoting generic numbers

Spotting the signals before a client escalates (sudden silence, short replies, frustration, refund language, contract/funnel mismatches) and acting on them with a structured escalation, not a panicked message

De-escalating frustrated clients without throwing the company under the bus, without panicking, and without making promises you can't keep

When you inherit accounts, you verify every client's status, contract, delivery stage, and risk level before assuming anything is fine

Spotting when a client is ready for more and positioning it as the natural next step, not a sales pitch

Every client interaction, decision, and next step logged in our systems (Athena ticketing, Slack channels)

Collaboration with the broader CS, delivery, and onboarding teams to make sure nothing falls through the cracks

4+ years in a client-facing account management, CSM, or business consulting role where you were directly responsible for client outcomes, not just client satisfaction scores

You've consulted business owners on how to start, grow, or scale a business, walked them through the hard parts, not just handed them a playbook

You understand (or can learn fast) the mechanics of B2B lead generation: Meta ads, cold email campaigns, funnels, and how they connect to a client's revenue. You don't need to run campaigns yourself, but you need to diagnose why one isn't converting and have a real conversation about it with the client

You're comfortable navigating money conversations with clients, not quoting generic numbers, but reading the specific contract, understanding the payment flows, and giving accurate answers under pressure

You can manage difficult client conversations with composure, you stay calm, you don't blame, you find the path forward

You come with solutions, not just problems. When something breaks, your instinct is to propose a fix, not report the issue and wait

You're confident on camera and on calls; clients trust people who sound like they know what they're doing, even under pressure

You've worked in a startup, agency, or fast-moving environment where things change fast and you had to figure things out without a manual

You're comfortable with AI tools and either already use them in your workflow or are the kind of person who finds and tests them without being told to

You don't need to be chased. You manage your own time, your own portfolio, and your own follow-ups

You only know one side of the equation (only marketing, or only sales) and aren't interested in learning the other

You need everything documented before you can act; we're building the playbook, not following one

You wait for clients to come to you with problems instead of spotting them early

You avoid hard conversations or default to telling clients what they want to hear

You treat AI as a buzzword rather than something you actually use

You need heavy management and regular direction to stay productive

You hear "refund" and freeze instead of diagnosing what went wrong and whether it's fixable

Your clients are progressing; not just happy, but actually hitting milestones and getting results

Escalations that reach you don't reach anyone above you, you resolve them

You're the AM other people point to when asked "who handles clients well here"

You identify upsell opportunities because you actually understand where the client is and what they need next

Clients at risk are flagged before they ask for a refund, not after

You can audit a new book of business end to end and produce an accurate status picture within your first week of owning it

Your documentation is clean, current, and useful; anyone picking up your account can see exactly where things stand

You adopt new tools and processes fast and bring ideas for improving them

After an initial screen, you'll complete a scenario-based Loom task, a real client situation that tests how you diagnose problems, manage expectations, and make commercial decisions. If you pass, you'll meet with our CS Leadership team for a deeper conversation.

We assess for judgment, not just experience. Show us how you think.

This is a high-performance, remote-first team operating at the cutting edge of AI-powered business building. Here's what that means for you:

Direct access to founders from day one, no layers, no politics. You'll work alongside people who are building the business, not managing from a distance.

Real growth path, strong performers are promoted from month three, not year three. We move people up based on what they deliver, not how long they've been here.

Exposure to AI-led systems and tools, you won't just use AI as a buzzword on your CV. You'll operate inside a business that builds and ships AI products daily, and you'll be expected to use them to get better at your job.

Compensation that rewards output, base plus performance bonus plus upsell commission. The harder you push, the more you earn.

Autonomy and ownership, you manage your portfolio, your time, and your client relationships. No micromanagement, no hand-holding.

A team that holds a high bar, the people around you are operators, not passengers. That's the standard, and it's what makes this place worth being in. If you're looking for structure handed to you, this isn't the right place. If you want to be the one " Lifting up the hood ", build something real, and raise the bar every week with a team that moves fast - we want to talk.