Legacy Account Manager

Native or near-native English fluency is non-negotiable. You will be on camera with clients daily and every conversation needs to land with clarity and confidence

Direct experience as a CSM, account manager, or business consultant where you personally advised clients on how to start, grow, or scale a business. Not just managed the relationship, actually consulted on the business itself

You understand the mechanics of lead generation, sales funnels, cold email, LinkedIn outreach, and how they connect to a client's revenue. You don't need to execute campaigns yourself but you need to diagnose why one isn't converting and coach the client through it

You've managed a portfolio of clients where retention and expansion were your responsibility, not someone else's

You're comfortable with difficult conversations. Clients who are frustrated, clients who are stuck, clients who need honest feedback about their own execution. You handle these with composure and directness

You come with solutions, not just problems. When something breaks in a client's journey, your instinct is to propose the fix, not report the issue and wait

You pick things up fast. The biggest challenge for external hires in this role has been the knowledge gap — there is a lot to learn about our products, processes, and client journeys, and you need to absorb it quickly enough to be credible in front of clients within weeks, not months

You're comfortable with AI tools and either already use them in your work or will learn without being told to

You only know relationship management without the business consulting layer. "Keeping clients happy" is not the job. Moving their business forward is

You need months to ramp before you can have a real conversation with a client. Our clients won't wait that long

You're uncomfortable advising business owners on sales, prospecting, or offer strategy. That's a core part of the role, not a nice-to-have

You avoid hard conversations or tell clients what they want to hear instead of what they need to hear

You wait to be told what's wrong rather than finding it yourself

Your clients are progressing, not just retained. Business results, not just satisfaction scores

Clients at risk are flagged and handled before they escalate. You're the person who prevents the refund conversation, not the one having it

You've audited your book within the first two weeks and can articulate every client's real status, not what's in the notes

You're coaching clients on their business, not just updating them on deliverables

You pick up the product knowledge fast enough to be credible in front of clients by week three

You adopt new tools and processes without being chased

This is a high-performance, remote-first team at the cutting edge of AI-powered business building.

Direct access to department heads from day one

Strong performers progress quickly based on what they deliver, not tenure

Exposure to AI-led systems and tools daily

Autonomy and ownership over your portfolio

A team that holds a high bar and expects the same from everyone

This role operates as an independent contractor engagement: invoice-based, permanent structure, regulated notice periods on both sides. We expect 50 to 60 hours a week from our best people, not as a crunch but as the natural shape of work that matters.

If you're looking for structure handed to you, this isn't the right place. If you want to be the one "Lifting the Hood", build something real, and raise the bar every week with a team that moves fast, we want to talk.