ashby
Senior Account Manager
Victorious
Remote, USA
Full-time
Senior
Remote
Discovered Yesterday
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Senior Account Manager
What makes a great company? Is it the products it produces, its reputation, its culture? At Victorious, we know it’s our people.
Our people-first ethos permeates every aspect of our company, from practicing radical integrity to empowering each other to do our best work. This approach attracts the sharpest minds in the industry and creates a culture that places empathy and kindness squarely in the middle of our commitment to rigorous methodologies. These values ennoble our team with a passion and loyalty that move us toward the long horizon of sustainable success — for our customers, and for us.
The Senior Account Manager plays a critical role in ensuring that Victorious customers achieve meaningful, measurable outcomes from their search-driven marketing campaigns. This role is responsible for driving customer satisfaction, renewal, and expansion by aligning cross-functional execution to business goals and ensuring that every deliverable contributes to the customer’s success. Senior Account Managers act as trusted strategic partners, bringing clarity, consistency, and accountability to campaign execution. In this senior role, you’ll also contribute to the health of the broader Account Management team by mentoring peers and helping improve internal processes that enable better, more scalable outcomes for customers.
Core Responsibilities
- Own a portfolio of high-priority customer accounts with responsibility for long-term retention, strategic expansion, and measurable performance outcomes aligned with the customer’s goals.
- Serve as the primary strategic partner, ensuring every initiative is aligned with the customer’s business goals, campaign KPIs, and broader success metrics.
- Translate customer goals into clear strategic roadmaps and action plans, ensuring the customer is clear about the work Victorious is providing while aligning internal teams around measurable outcomes using our methodology.
- Lead proactive, high-impact client interactions across regular touchpoints, performance updates, and QBRs that build trust and reinforce the value of our services.
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