Security Supervisor / Controller

About the Role

Duties Include

• Lead and supervise all security operations during your allocated shift, acting as the primary escalation point for incidents, emergencies, and operational issues.
• Manage the deployment and performance of the security team, ensuring appropriate resource levels are maintained.
• Oversee Security Control Room operations, including CCTV monitoring, alarm management, incident response, investigations, record keeping and GDPR compliance.
• Deliver shift briefings, debriefings and operational updates, ensuring teams remain informed and aligned with site priorities.
• Coordinate responses to incidents, anti-social behaviour, suspicious activity, welfare concerns and emergencies, liaising with external agencies where required.
• Conduct patrols, inspections and compliance checks across retail, residential and public areas, including contractor monitoring and permit-to-work activities.
• Prepare reports, investigations and operational documentation, ensuring incidents are accurately recorded and resolved.
• Support the recruitment, onboarding, development, welfare and performance management of operational staff.
• Ensure Assignment Instructions, site procedures, health & safety requirements and company standards are consistently followed.
• Identify operational risks and opportunities for improvement, promoting a culture of professionalism, accountability and excellent customer service.

Requirements

• Essential: Valid SIA Door Supervisor (DS) Licence.
• Essential: Valid SIA CCTV (Public Space Surveillance) Licence.
• Full 5-year checkable employment history.
• Previous Security Supervisor, Team Leader or Control Room experience.
• Previous experience operating CCTV and security monitoring systems.
• Strong incident management and decision-making skills.
• Excellent written and verbal communication skills.
• High standard of report writing and documentation.
• Customer service experience and confidence managing conflict professionally.
• Ability to work under pressure within a fast-paced environment.
• Professional appearance and leadership qualities.

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
• Stream – access to pay as you earn it.
• Cycle to Work Scheme Available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition Awards.
• Career development opportunities within a growing national business.

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