Dual Services Manager

Salary

• £ 33,966.40 per annum

Location

• Fareham Shopping Centre, PO16 0PQ
• Status : Permanent, Full Time
• Reporting to : Contracts Manager

Overview

About the Role

Main Responsibilities

• Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site.
• Lead and manage a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards.
• Oversee Control Room and CCTV operations, ensuring GDPR compliance and effective incident management.
• Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements.
• Act as the main point of contact for client relations, attending meetings, providing operational updates, and ensuring SLAs and KPIs are met.
• Ensure Assignment Instructions, SOPs, Risk Assessments and site documentation remain accurate, compliant and up to date.
• Manage recruitment, performance, absence and employee relations matters, working closely with the HR and Recruitment teams.
• Manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources.
• Take a lead role in emergency procedures, coordinating site evacuations and supporting business continuity plans.
• Maintain accurate records, including incident reports, staffing records, and compliance documentation.
• Ensure compliance with Health & Safety legislation, COSHH requirements and company policies.
• Ensure a professional, customer-focused approach at all times, fostering a positive experience for visitors, tenants, and stakeholders.

Requirements

• Valid frontline SIA Licence.
• Proven experience managing Security, Cleaning, Facilities or Soft Services operations.
• Experience leading and developing large multi-functional teams within customer-facing environments.
• Strong leadership, organisational and people-management skills.
• Excellent communication, presentation and report-writing skills.
• Strong client relationship and stakeholder management experience.
• Experience with recruitment, performance management and employee relations processes.
• Strong understanding of Health & Safety, compliance and operational risk management.
• Competent in Microsoft 365 and workforce management systems.
• Experience within shopping centres, mixed-use developments or high-footfall environments.
• Knowledge of Timegate and Zoho Recruit, or similar systems.
• Full 5-year checkable employment history.

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA & First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension
• Stream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• If you think you have what it takes, APPLY NOW and we'll be in touch.
• Other companies may call this role: Soft Services Manager, Security & Cleaning Manager, Facilities Manager, Contracts Manager, Facility Services Manager, Operations Manager – Security & Cleaning, Site Services Supervisor, Cleaning & Security Supervisor, Support Services Coordinator, Facility Operations Manager, Dual Operations Manager (Security & Cleaning), Retail Services Manager, and Retail Operations Supervisor (Security & Cleaning)