Security Communications Agent (Full-time)

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada. Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle. Role Summary: Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues. Core Responsibilities and Duties: Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations. Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments. Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources in a concise and efficient manner. Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation. Utilize the various department-approved reporting methods to accurately record and log all appropriate incidents and logs as required for normal operations, incident response, and property tracking. Work in collaboration with the Shipping & Receiving Administrator to assist guests, visitors, contractors, and internal departments with access control. Support Event Command as an Event Dispatcher or Event CCTV Operator in a proficient manner. Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes Does this sound like you? You are invested in the public safety of Edmonton's downtown core You understand crowd dynamics, individual behavior and safety issues You are customer service driven You have clear and concise verbal and written communication skills You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy You are available to work evenings, weekends, and Holidays in a 4x4 shift rotation You are passionate about Sports and Entertainment! Education, Experience and Skills: 1 year of experience in a security control room/dispatch environment. Possess intermediate level computer application knowledge. Current First Aid and CPR certification will be considered an asset. Ability to manage critical events and prioritize in an emergency, providing clear direction in operational, safety, and environmental tasks. Punctuality, discipline, and sound judgement are critical in this environment. What’s in it for you? Career development support for those pursuing careers in law enforcement 100% Employer Paid Benefits + RSP Matching Program Oilers, Oil Kings, and Live Entertainment Ticket Options Healthcare and Lifestyle Spending Account Options On-Site Parking and Transit Allowance On-Site Gym Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT! Social Work Culture + Employee Events Next Steps: Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.