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The Manager, Security Infrastructure & Credentialing is responsible for the day-to-day operation, maintenance, and administration of security technology systems and credentialing programs at Rogers Place and ICE District. This role ensures that access control, CCTV, and screening systems function reliably across all events and operations, and that credential issuance and records are managed with accuracy and compliance.
The Manager, Security Infrastructure & Credentialing is responsible for the day-to-day operation, maintenance, and administration of security technology systems and credentialing programs at Rogers Place and ICE District. This role ensures that access control, CCTV, and screening systems function reliably across all events and operations, and that credential issuance and records are managed with accuracy and compliance.
Security Infrastructure Operations
Oversee the daily operation of security technology systems including access control, CCTV/video surveillance, intrusion detection, and screening equipment across Rogers Place and ICE District.
Conduct routine inspections, testing, and preventive maintenance of all security infrastructure to ensure continuous operational readiness.
Coordinate with internal IT and facilities teams and external service vendors to resolve system faults, complete repairs, and manage scheduled maintenance windows.
Maintain accurate system configuration records, equipment inventories, and maintenance logs.
Support the implementation of system upgrades, expansions, or replacements as directed by the Director, including coordination of vendor installation and post-installation testing.
Monitor system performance dashboards and escalate emerging issues to the Director with appropriate context and recommended actions.
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Serve as the primary operational point of contact for security technology vendors and service providers.
Administer access control platforms, including user provisioning, access level assignments, system audits, and deactivations.
Credentialing & Access Administration
Manage the end-to-end credentialing process for employees, contractors, media, and event personnel in accordance with OEG policies and NHL requirements.
Process credential applications, verify documentation, issue badges/credentials, and maintain accurate records through the credential management system.
Administer background check and verification processes in compliance with applicable requirements, including NHL Credential Verification System protocols.
Conduct regular audits of active credentials and access permissions; identify and remediate gaps or non-compliant access.
Coordinate event-day credentialing operations, including setup, staffing support, and troubleshooting of credential readers and access points.
Respond to credentialing inquiries from internal stakeholders and external partners in a timely and professional manner.
Maintain credential records in compliance with PIPA and OEG data governance standards.
Compliance & Reporting
Ensure security infrastructure and credentialing practices adhere to OEG security standards, NHL requirements, and applicable provincial regulations.
Prepare operational reports on system performance, maintenance activity, and credentialing metrics for review by the Director.
Support emergency preparedness planning and participate in drills and exercises related to security systems.
Assist with documentation for audits, inspections, and compliance reviews as required.
Strong technical aptitude with the ability to evaluate, implement, and troubleshoot complex security technology systems
Excellent organizational and project management skills with the ability to manage multiple priorities in a fast-paced event environment
Strong written and verbal communication skills, with the ability to produce clear documentation and present to diverse stakeholders
High attention to detail, particularly in areas involving compliance, data governance, and chain of custody
Collaborative working style with the ability to build effective relationships across departments and with external partners
Sound judgment and discretion in handling sensitive and confidential information
You’re a positive person with a customer-centric focus
You’re a self-starter that is excited by autonomy and has a relentless drive to exceed expectations
You’re open-minded and don’t mind adjusting on the fly
You believe in a team-first mentality and you thrive in a collaborative, egoless environment
You’re organized, have a keen eye for detail, and incredible time management skills
You have a talent for building great working relationships at all levels within an organization
Education, Experience and Skills :
Post-secondary education in security management, criminology, information technology, or a related field.
3–5 years of experience in security systems administration, access control, or a related technical security role.
Hands-on experience with electronic access control and/or CCTV platforms (experience with Genetec an asset).
Experience in a sports or entertainment venue, arena, or large-scale event environment considered an asset.
Familiarity with credentialing processes and identity verification practices in a regulated or high-security environment.
Strong organizational skills with attention to detail in managing records, logs, and compliance documentation.
Ability to troubleshoot technical issues and coordinate effectively with vendors and internal teams.
Valid Alberta Security Services license or ability to obtain one.
Security certifications such as PSP or CPP considered an asset.
100% Employer Paid Benefits + RSP Matching Program
Oilers, Oil Kings, and Live Entertainment Ticket Options
Healthcare and Lifestyle Spending Account Options
On-Site Parking and Transit Allowance
On-Site Gym
Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
Social Work Culture + Employee Events
Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.
Official Edmonton Oilers Website | NHL.com
Parent group profile
Privately held Canadian sports and entertainment group operating hockey teams, live-event venues, hospitality businesses, and cannabis retail.
Visit parent group websiteFull-time
Mid · 3+ years experience
Onsite
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