Section Head - Bar
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Key skills for this role
About the Role
Kricket (The Food and Beverage Group) seeks a Section Head for the bar at Emirates Hills. The role leads a designated bar section during service, ensuring smooth flow, high service standards, and strong guest engagement.
Key Skills for This Role
Responsibilities
- Take ownership of a designated bar section during service
- Coordinate table or bar flow, pacing, and staff deployment
- Act as the primary escalation point within the section
- Ensure service quality, presentation, and timing meet standards
- Engage with guests and support issue resolution proactively
- Support upselling and guest recommendations
- Supervise waiters, runners, bartenders, or baristas within the section
- Provide real time coaching and direction during service
- Support onboarding and training of junior staff
- Ensure SOPs, hygiene, and safety standards are followed
- Support opening, closing, and shift handovers
- Report operational issues to management promptly
Requirements
- 3+ years’ experience in a service or beverage role
- Proven ability to lead a section or small team
- Strong communication and guest facing skills
- Ability to perform under pressure in busy service periods
Full Job Posting
Role Overview
- The Section Head (Supervisor) is responsible for leading a designated service area Bar during service periods.
- This role ensures smooth section flow, high service standards, and strong guest engagement while acting as the first line of leadership for the service team.
- The Section Head plays a critical role in floor execution, team coordination, and service consistency.
Key Responsibilities
- Section Leadership: Take ownership of a designated section during service; coordinate table or bar flow, pacing, and staff deployment; act as the primary escalation point within the section.
- Service Standards & Guest Experience: Ensure service quality, presentation, and timing meet standards; engage with guests and support issue resolution proactively; support upselling and guest recommendations.
- Team Supervision: Supervise waiters, runners, bartenders, or baristas within the section; provide real time coaching and direction during service; support onboarding and training of junior staff.
- Operational Discipline: Ensure SOPs, hygiene, and safety standards are followed; support opening, closing, and shift handovers; report operational issues to management promptly.
Candidate Requirements
- 3+ years’ experience in a service or beverage role
- Proven ability to lead a section or small team
- Strong communication and guest facing skills
- Ability to perform under pressure in busy service periods
KPIs & Success Metrics
- Section service efficiency and guest feedback
- Team performance and coordination
- Compliance with standards and procedures
- Upselling and service contribution
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