Scale Customer Success Manager (Temporary)

3+ years of Customer Success, Account Management, Relationship Management, or related customer-facing experience.

managing a high volume of customer relationships simultaneously.

working in B2B SaaS, technology, fintech, financial services, compliance, risk management, or another customer-focused business environment.

utilizing customer success or CRM platforms such as ChurnZero, Salesforce, Gainsight, HubSpot, or similar technologies.

Comfort using automated workflows, customer journeys, dashboards, health scoring, reporting, and customer data to prioritize work.

Strong analytical skills with the ability to interpret customer health metrics, usage trends, engagement data, and risk indicators.

Strong written, verbal, and presentation communication skills.

Demonstrated ability to build relationships, influence outcomes, and guide customers toward appropriate resources.

Strong organizational skills with the ability to manage competing priorities across a high-volume portfolio.

Ability to work cross-functionally with Support, Product, Sales, Renewals, Solution Advisory, and Customer Success leadership.

Experience supporting financial institutions, fintech organizations, SaaS customers, compliance programs, risk management solutions, or regulated industries.

working within a scaled, digital-first, or lower-touch customer success model.

using AI-powered customer engagement tools, automated workflow platforms, or digital customer success programs.

Familiarity with ChurnZero journeys, Salesforce account management, Forethought workflows, customer health scoring, customer lifecycle management, or similar tools and processes.

identifying retention risks and executing customer success plans.

identifying customer growth opportunities and partnering with Sales or Solution Advisory teams.

contributing to process improvement, reporting, customer enablement, or scalable customer engagement initiatives. Bachelor’s degree preferred. Key Competencies High-volume customer portfolio management Digital-first customer success Customer retention and risk mitigation Product adoption strategy ChurnZero utilization Salesforce utilization Forethought and AI-enabled workflow adoption Automated customer journeys and outreach Data-driven decision making Customer communication Customer advocacy Cross-functional collaboration Process execution Problem solving Adaptability and continuous learning Business acumen Success Measures The Scale Customer Success Manager is expected to contribute to: Customer retention and renewal outcomes Product adoption and utilization Customer satisfaction and engagement Timely identification and mitigation of customer risk Effective use of ChurnZero, Salesforce, Forethought, and related customer success technologies Quality and accuracy of customer documentation and account management practices Successful execution of automated outreach, customer journeys, and digital engagement programs Identification of customer growth and expansion opportunities Scalable and consistent customer experience across a large portfolio WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS: A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! *Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.