Samsung Sales Manager - GTA
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Key skills for this role
About the Role
OSL Retail Services is seeking a Sales Manager to lead Samsung Experience Stores in the GTA. You will drive sales across wireless, tablets, wearables, home automation, and TVs while coaching staff and ensuring excellent customer experience.
Key Skills for This Role
Responsibilities
- Direct all aspects of sales, customer service, and staff development
- Create strategies to drive sales across multiple product categories
- Recruit, train, assign, schedule, coach, and manage employees
- Coach staff on compliance with sales standards and programs
- Maintain merchandising standards to guide employees and customers
- Participate in weekly store meetings and ensure team is up to date on policies
Requirements
- Minimum 3 years of retail management experience
- High level of interpersonal and customer skills
- Strong management, coaching, and leadership abilities
- Detail oriented and results focused
- Flexible to work evenings, weekends, and holidays
Full Job Posting
Company Overview
- OSL Retail Services is a people focused company providing outsourced sales solutions for Fortune 500 companies.
- Samsung and OSL operate Samsung Experience Stores across Canada.
A Day in the Life of a Sales Manager
- Reporting to the District Manager, direct all aspects of sales, customer service, and staff development.
- Create strategies to drive sales across wireless devices, tablets, wearables, home automation, televisions, accessories, and services.
- Accomplish multi product sales performance and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees.
- Coach staff on compliance with sales standards and programs.
- Teach employees to uncover customers’ needs through skilled questions, perception, and empathy.
- Maintain merchandising standards to guide employees and customers.
- Participate in weekly store meetings, ensuring team members are up to date on policies and procedures.
- Create an open door environment, upholding professionalism and integrity.
Good Thing You Have What It Takes
- Minimum 3 years of retail management experience.
- Embody the Samsung brand in every interaction and genuinely care about customer needs.
- High level of interpersonal and customer skills to work with others, motivate employees, and assign work.
- Strong management, coaching, and leadership abilities developed in a retail organization; wireless or electronics sector is an asset.
- Identifies top talent and proactively recruits, selects, and hires team members.
- Detail oriented and results focused with ability to manage multiple priorities.
- Effective decision maker and problem solver with strong customer service orientation.
- Keen eye for merchandising, inventory management, and creating effective store design.
- Ability to drive sales, achieve operational performance standards, and drive excellence in customer service.
- Flexible to work beyond traditional business hours, holidays, evenings, and weekends.
What’s in it for You?
- Annual Base Salary Range of CAD 60K CAD 70K with industry leading bonus structure.
- Exciting incentive programs.
- Comprehensive health and dental plans.
- Discounts on the newest wireless technology.
- Great employee referral program.
- Ongoing continuous training to support personal and professional development.
- Local, regional, and national career growth opportunities.
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