Sales Support Executive

About the role

Sales administration and support

• Manage customer sample requests, tracking, follow-up, and feedback collection.
• Coordinate preparation, dispatch, and receipt of samples and cargo packages.
• Support Account Managers with sales opportunities in Salesforce.
• Maintain customer records and commercial documentation.
• Prepare ingredient lists, labelling information, and product declarations for local sales import documentation.
• Create and maintain stock cards for local sales activities.

Commercial and project support

• Provide administrative coverage for the sales team during travel, leave, or out-of-office periods.
• Support annual pricing processes, including price uploads and updates.
• Represent the Commercial function in internal cross-functional meetings when required.
• Organize team meetings, agendas, and follow-up actions.
• Support commercial projects and other business initiatives as assigned.

Cross-functional coordination

• Communicate customer forecasts to Demand Planning teams and update opportunity probabilities.
• Support Sales and Operations Planning processes.
• Maintain service issue logs and monitor status updates.
• Coordinate resolution of operational matters across Commercial, Customer Service, Supply Chain, Finance, Regulatory, and Demand Planning teams.
• Support Finance teams with credit collection activities and customer follow-up.

Lead management and data

• Own new lead management processes.
• Create, maintain, and update customer contacts and account information in Salesforce.
• Ensure customer master data accuracy across systems.
• Support CRM data quality initiatives and reporting requirements.

Qualifications and skills

• Bachelor’s degree in Food Engineering, Food Science, Business Administration, or a related discipline.
• Minimum 2 years of experience in flavours, ingredients, food ingredients, foodservice, or related FMCG is preferred.
• Experience supporting sales, customer service, commercial operations, or supply chain is advantageous.
• Proficiency in CRM systems, with Salesforce preferred.
• Strong knowledge of Microsoft Office, particularly Excel, PowerPoint, and Outlook.
• Fluent English is required; Arabic is highly desirable for the target markets.

Capabilities

• Understand commercial processes, forecasting, pricing, customer service operations, business systems, databases, and digital tools.
• Build effective relationships with customers and internal stakeholders.
• Plan, prioritize, multitask, manage deadlines, identify issues, and drive timely resolution.
• Maintain data integrity, process compliance, accuracy, responsiveness, and strong execution.

Work arrangement

• The role requires the ability to work independently from a home-office environment.