Sales Supervisor - Abu Dhabi
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Key skills for this role
About the Role
Tesla is seeking a high-performing Sales Supervisor for its Abu Dhabi location to lead sales execution, coach Tesla Advisors, and ensure best-in-class customer experience. The role involves managing store operations, analyzing sales performance, and driving team development.
Key Skills for This Role
Responsibilities
- Partner with Store leadership to communicate and execute vision, business needs, and strategies
- Coach, train and develop Tesla Advisors at the location
- Participate in and/or lead all sales, delivery and personnel activities under supervision
- Analyze data and collaborate with Store leadership to track and manage progress
- Maintain operational overview and translate business needs to actions on the floor
- Ensure all employees provide a best in class customer experience
- Manage customer escalations quickly and effectively
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
- Ensure facility maintenance and showroom presentation adhere to brand standard
- Control store expenses continually striving to reduce costs
- Observe, review and continuously provide feedback on employee performance
- Coach and mentor staff, introduce best practices and enable inclusion and team culture
Requirements
- Strong sales performance and understanding of the business and products
- Track record of coaching and mentoring sales or operational roles
- In depth knowledge of sales processes and ability to drive employees to exceed targets
- Strong organizational skills
- Ability to influence stakeholders and peers
- Excellent communication skills in English and Arabic
- Passionate about Tesla’s mission
- Valid GCC driver's license
Full Job Posting
What to Expect
- As the Sales Supervisor, you are a high performing, energetic member of the leadership team in your market, reporting to the Store Manager.
- You have shown an aptitude and bias towards developing and guiding people to excel in their jobs.
- You are a front line leader that gets involved in the day to day activities of your team, store operations, and dealing with customers.
What You'll Do
- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
- Display a hands on approach by consistently coaching, training and developing Tesla Advisors at your location
- Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership
- Analyze data and collaborate with Store leadership to track and manage progress
- Maintain operational overview and translate business needs to actions on the floor
- Constantly search for improvement
- Demonstrate ability to seamlessly cover daily store management duties as needed
- Responsible for ensuring all employees provide a best in class customer experience
- Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
- Partner with store leadership and operations team on any key events or demand generation activities
- Manage customer escalations quickly and effectively
- Empower and guide employees through challenging customer concerns
What You'll Bring
- Strong sales performance and understanding of the business and products
- Track record of coaching and mentoring sales or operational roles
- In depth knowledge of sales processes and ability to drive employees to exceed targets
- Strong organizational skills
- Ability to influence stakeholders and peers
- Excellent communication skills in English and Arabic
- Passionate about Tesla’s mission
- Valid GCC driver's license
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