betterteam
Sales Representative
Peak Technologies
Remote, USA
Full-time
Mid
Remote
USD 75000-200000 yearly / year
Discovered 1 weeks ago
Microsoft OfficeCRM
Free
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Microsoft OfficeCRM
Key Skills for This Role
Microsoft OfficeCRM
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- Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.
- Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
- Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
- Identify opportunities for upselling and cross-selling additional products and services to existing clients.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.
- Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.
- Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
- Proactively address any customer concerns or escalations to ensure a positive customer experience.
- Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in account management, sales, or customer service.
- Strong communication, negotiation, and interpersonal skills.
- Ability to build and maintain strong relationships with clients and internal stakeholders.
- Excellent problem-solving and decision-making abilities.
- Self-motivated with a strong sense of accountability and ownership.
- Proficiency in Microsoft Office suite and CRM software.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Willingness to travel occasionally for client meetings and industry events.
- Relevant certifications (e.g., Certified Account Manager) preferred but not required.
- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
- INNOVATION: Step changed delivery in safety, quality, and/or cost
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