Sales & Product Coordinator
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Key skills for this role
About the Role
Tech First Gulf Nigeria Limited seeks a Product & Sales Coordinator in Dubai to support sales and product teams with order processing, customer coordination, and reporting. The role requires 2-4 years of experience in sales coordination or order processing, preferably in IT distribution.
Key Skills for This Role
Responsibilities
- Prepare and manage customer quotations, sales orders, and proforma invoices
- Support the sales team with customer follow ups and order related activities
- Coordinate with customers and internal departments regarding pricing, stock availability, order status, and delivery schedules
- Process sales orders in ERP/SAP systems according to approved pricing and stock availability
- Coordinate with Finance team for credit approvals, payment verification, and invoice release
- Work closely with Logistics and Warehouse teams to ensure timely deliveries and shipment updates
- Prepare daily, weekly, and monthly sales reports for management
- Maintain trackers for sales orders, quotations, pending deliveries, backorders, and customer commitments
Requirements
- Bachelor’s Degree in Business Administration, Commerce, Information Technology, or related field
- 2–4 years of experience in Sales Coordination, Sales Support, Customer Service, or Order Processing
- Experience in IT Distribution, Electronics Trading, IT Hardware/Software, or Channel Sales is highly preferred
- Hands on experience with ERP/SAP systems is an advantage
- Advanced MS Excel skills including VLOOKUP/XLOOKUP, Pivot Tables, filters and basic formulas
- Strong communication and coordination skills
Full Job Posting
Job Description
- We are seeking a highly organized and detail oriented Product & Sales Coordinator to support our sales and product teams in managing daily sales operations, order processing, customer coordination, documentation, and reporting activities.
Key Responsibilities
- Prepare and manage customer quotations, sales orders, and proforma invoices.
- Support the sales team with customer follow ups and order related activities.
- Coordinate with customers and internal departments regarding pricing, stock availability, order status, and delivery schedules.
- Maintain accurate records of customer inquiries, quotations, and order confirmations.
- Process sales orders in ERP/SAP systems according to approved pricing and stock availability.
- Coordinate with the Finance team for credit approvals, payment verification, and invoice release.
- Work closely with Logistics and Warehouse teams to ensure timely deliveries and shipment updates.
- Maintain and organize all relevant documentation, including LPOs, quotations, invoices, delivery notes, and payment confirmations.
- Communicate proactively with customers regarding order progress, payment follow ups, document requirements, and delivery timelines.
- Coordinate with vendors and product teams for product availability, pricing support, and special approvals.
- Assist in updating and maintaining accurate customer account and master data records.
- Prepare daily, weekly, and monthly sales reports for management.
Requirements
- Bachelor’s Degree in Business Administration, Commerce, Information Technology, or a related field.
- 2–4 years of experience in Sales Coordination, Sales Support, Customer Service, or Order Processing.
- Experience in IT Distribution, Electronics Trading, IT Hardware/Software, or Channel Sales is highly preferred.
- Hands on experience with ERP/SAP systems is an advantage.
- Strong communication and coordination skills.
- Advanced MS Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables, Filters and basic formulas.
- Knowledge of sales order processing, quotations, invoicing, and delivery coordination.
- Excellent attention to detail and accuracy.
- Ability to multitask, prioritize work, and meet deadlines.
- Strong ownership mindset with excellent follow up skills.
- Customer focused approach and problem solving ability.
- Good data entry, documentation, and record management skills.
What We're Looking For
- A proactive and organized professional who thrives in a fast paced environment.
- Strong team player with the ability to coordinate across multiple departments.
- Results oriented individual committed to delivering excellent customer service and operational efficiency.
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