Sales Operations Specialist

RC Capital is RevenueCat's first foray into financial services, and this role puts you on the founding team, just six people today and growing fast. Our first product, Early Payouts , is a factoring product that gives developers access to their proceeds without having to wait the 30-60 days for App Store paydays.

As Sales Operations Specialist, you'll own the customer lifecycle end-to-end for RC Capital: evaluating new leads, onboarding customers, supporting them once live, and handling the operational and risk work. You'll work closely with Product, Sales, Support, Finance, and Marketing, with the range to jump between a discovery call, a client escalation, a fraud-risk review, and a new CRM campaign all in the same day. This role reports to our VP of Strategy & Operations, Faye.

In the first 30 days, you'll:

Get ramped on RC Capital's product, pricing, and how it fits into RevenueCat's broader platform.

Get full visibility into the current pipeline and onboarding process. You’ll know every deal stage and every open onboarding and make sure opportunities don’t fall through the cracks.

Shadow sales calls, onboarding flows, and account reviews, and handle your first customer calls with support from your manager.

Observe and then handle support queries with supervision.

In the first 60 days, you'll:

Independently handle incoming customer queries and disputes, escalating only real edge cases.

Own your own portfolio of inbound and outbound opportunities, running screening through onboarding independently.

Report regularly on the size and quality of the funnel to the team and executives. Provide insight around funnel composition, speed to close, and drop off at different stages.

Contribute directly to marketing and content initiatives aimed at developer acquisition and retention for RC Capital.