Senior Customer Success Manager

Begin managing your own portfolio of customer relationships with support from the existing CSMs, including a few ‘net new launches’ (new customers who will need to implement and adopt RevenueCat from scratch)

Begin to track and report on key success metrics to measure progress and impact

Work with our internal app growth experts, as well as external consultants to deepen your understanding of revenue growth practices

Refine your ability to spot, distill, and share actionable insights based on customer meetings, RevenueCat data, and industry developments

Work directly with the Product team to build and maintain awareness of customer needs in product development and direction

Contributed significantly to the sold customer NPS and Net Revenue Retention through successful relationship-building and collaboration

Helped dozens of customers make more money

Experience with mobile app businesses or an extreme interest in becoming an expert in this domain

4+ years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting

Ability to manage and nurture customer relationships

Experience in analyzing customer data to provide insights and measure success

Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all

Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones

Deep desire to understand customer needs and an ability to turn those needs into action

Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable

Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place

We’re a fully remote team, so you’ll have to be comfortable with an asynchronous environment and using a lot of Google Docs, Zoom, Slack, and Linear. We actively combat ‘meeting-bloat’ to ensure you have ample time for deep work, but regularly collaborate in real time around specific projects or efforts.