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Sales Operations Manager (Relocation to Bangkok, Thailand)

Manatal
Dubai, UAE
Full Time
Manager
Remote
1 months ago
HubSpotCRM ConfigurationSales OperationsRevenue OperationsData AnalysisAutomation
Free

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About the Role

  • We are looking for a Sales Operations Manager to own and optimize the operational infrastructure supporting Manatal's commercial teams within the Customer Success and Support organization.
  • The ideal candidate is a highly technical, process driven, detail oriented operator who can turn business requirements into scalable systems, clean processes, accurate reporting, and automation led execution.
  • You will own the implementation and governance of key commercial processes, including CRM configuration and hygiene, lead assignment workflows, reporting infrastructure, sales operations automation, and cross functional operational projects.

Revenue Operations and Process Ownership

  • Own the implementation, governance, and continuous improvement of operational processes across our Customer Success and Support department.
  • Translate leadership defined business requirements into scalable workflows, CRM configurations, reporting structures, and operational procedures.
  • Own lead assignment processes, CRM routing logic, lifecycle stages, pipeline hygiene, data quality, and operational compliance within our CRM.
  • Identify process gaps, execution risks, and operational inefficiencies before they become recurring problems.
  • Build and maintain clear process documentation for commercial workflows, tools, policies, and operating procedures.
  • Ensure operational processes are consistently followed, audited, and improved across all relevant teams.

CRM, Tools, and Automation

  • Own the day to day configuration, optimization, and governance of CRM across the relevant commercial teams.
  • Build, improve, and maintain workflows, automations, properties, dashboards, permissions, routing logic, and operational controls.
  • Evaluate, implement, and optimize tools that improve sales productivity, reporting accuracy, automation, and process efficiency.
  • Use automation tools such as Clay, n8n, Zapier, or similar platforms to reduce manual work and improve operational execution.
  • Partner with technical stakeholders when needed, while remaining hands on in configuring tools and building practical automations.
  • Support the integration of tools and data flows across the commercial technology stack.

Reporting, Analytics, and Business Insights

  • Own the creation, accuracy, and continuous improvement of sales and revenue operations reporting.
  • Build dashboards and reports that give leadership clear visibility into team performance, pipeline health, activity quality, conversion trends, and operational bottlenecks.
  • Use BI and reporting tools such as Metabase, Power BI, Tableau, Looker Studio, HubSpot reporting, or similar platforms.
  • Perform advanced analysis across CRM, sales, and operational data to identify issues, explain trends, and recommend improvements.
  • Ensure reporting is accurate, consistent, actionable, and trusted by leadership.
  • Move beyond KPI monitoring by providing strategic recommendations based on data, operational context, and business priorities.

AI and Operational Efficiency

  • Drive an automation first and AI enabled approach to sales operations.
  • Identify manual, repetitive, or error prone workflows that can be automated through AI tools, agents, workflows, or system configuration.
  • Use tools such as ChatGPT, Claude, n8n, Clay, or other AI enabled platforms to improve productivity, reporting, updates, data enrichment, and operational execution.
  • Stay current with emerging AI and automation tools that can improve commercial operations.
  • Help the department reduce dependency on manual reporting, repetitive follow ups, and fragmented operational processes.

Project Management and Cross Functional Execution

  • Lead multiple operational projects simultaneously, ensuring clear ownership, timelines, documentation, follow through, and measurable outcomes.
  • Manage ad hoc projects assigned by leadership or cross functional teams.
  • Work closely with senior stakeholders across departments when required.
  • Manage timelines, risks, dependencies, and implementation quality across operational initiatives.
  • Ensure projects are completed with strong attention to detail and minimal need for repeated correction.

Team Management

  • Manage a team supporting commercial operations and reporting.
  • Set clear expectations, priorities, operating rhythms, and quality standards for the team.
  • Review team outputs to ensure accuracy, consistency, and business relevance.
  • Build a culture of ownership, precision, proactivity, and continuous improvement.

Required Qualifications

  • 5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, Business Operations, Strategy Operations, or a closely related function.
  • Strong hands on experience with HubSpot configuration, reporting, workflows, CRM governance, and sales process implementation.
  • Advanced reporting and analytics capability, with experience building dashboards and translating data into business recommendations.
  • Strong technical aptitude and ability to configure tools, build workflows, and understand integrations across commercial systems.
  • Experience with tools such as Clay, n8n, Zapier, or similar platforms.
  • Exceptional attention to detail, including the ability to spot data inconsistencies, process gaps, reporting errors, and documentation issues.
  • Excellent written and verbal communication skills in English.
  • Experience using AI tools such as ChatGPT, Claude, or AI agents to automate operational workflows.
  • High ownership, strong judgment, reliability, and a proactive approach to solving problems.

Preferred

  • Strong project management skills with the ability to manage multiple priorities, stakeholders, and deadlines.
  • Strong stakeholder management skills, including the ability to work with senior leadership.
  • Experience in B2B SaaS, RevOps, Sales Ops, or commercial operations.
  • Strong working knowledge of sales operations processes, CRM hygiene, lead generation, pipeline management, activity tracking, and performance reporting.
  • Experience using BI or reporting tools such as Metabase, Power BI, Tableau, Looker Studio, Retool, or similar platforms.
  • Project management, CRM, BI, automation, or process improvement certifications.
  • Familiarity with API based integrations and data flow between commercial tools.
  • Experience supporting high growth startup or scale up environments.

Working with Manatal

  • This role is based at our Bangkok office in the heart of the city center.
  • As a team of diverse cultures and nationalities, English language proficiency is required.
  • We enjoy collaborating in person, and the team is working on site.

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